Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Health And Safety Committee Member @Terroni
References
Timeline
Generic

Nicholas Gomes

Toronto,ON

Summary

Dynamic server with a proven track record at Terroni Adelaide, excelling in customer service excellence and multitasking in fast-paced environments. Recognized for enhancing guest experiences through attentive service and meticulous attention to detail. Proficient in POS systems and cash handling, ensuring accuracy and efficiency during high-volume shifts.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

TERRONI ADELAIDE
Toronto, Ontario
02.2024 - Current
  • Greeted and seated guests while providing a warm, professional, and memorable dining experience.
  • I took accurate food and beverage orders and entered them into the POS system promptly.
  • Delivered food and drinks efficiently, ensuring all items met presentation and quality standards.
  • Anticipated guest needs, and responded promptly to ensure customer satisfaction.
  • Maintained in-depth knowledge of menu items, daily features, and wine pairings to provide recommendations.
  • Managed multiple tables in a fast-paced environment while maintaining composure and high service standards.
  • Handled cash, credit, and debit transactions accurately, and balanced end-of-shift reports.
  • Collaborated with kitchen and bar staff to ensure timely service and order accuracy.
  • Followed all food safety and sanitation guidelines to ensure guest safety.
  • Resolved guest complaints or issues calmly and professionally to maintain guest loyalty.

Server Assistant

TERRONI ADELAIDE
Toronto, Ontario
02.2023 - 01.2024
  • Supported servers by promptly clearing and resetting tables, ensuring smooth table turnover during peak hours
  • Assisted bartenders by restocking liquor, beer, wine, and glassware throughout service
  • Maintained cleanliness and organization of bar and service stations to comply with health and safety standards
  • Delivered food and beverages to tables and assisted with guest requests to ensure exceptional service
  • Polished silverware, cleaned menus, and prepared side stations to maintain a ready and professional dining area
  • Monitored and replenished ice, garnishes, napkins, and supplies in the bar and kitchen pass
  • Communicated efficiently with kitchen and front-of-house staff to enhance workflow and minimize delays
  • Trained new hires on service support procedures and opening/closing duties

Barback

CIbo Wine Bar
Toronto, Ontario
05.2022 - 12.2022
  • Supported bartenders by restocking liquor, beer, wine, and mixers throughout service to ensure uninterrupted workflow
  • Maintained cleanliness and organization of the bar, including countertops, glassware, tools, and garnish stations
  • Replenished ice, cleaned spills, and disposed of waste quickly to ensure a safe and sanitary workspace
  • Prepped garnishes, refilled syrups, and assisted with basic drink preparation during high-volume hours
  • Washed, polished, and restocked glassware continuously to meet service demands
  • Monitored inventory levels and communicated shortages to bartenders or managers
  • Assisted with keg changes and carried out bar setup and breakdown procedures for opening and closing

Education

GED -

Academia
Dhaka, Bangladesh
01-2022

BBA - Business Management

Seneca College of Applied Arts And Technology
North York, None

Skills

  • Customer Service Excellence – Skilled in creating positive guest experiences through attentive, friendly, and personalized service
  • Multitasking in Fast-Paced Environments – Able to manage multiple tables and prioritize tasks under pressure
  • Strong Communication – Clear, professional communicator with guests and team members
  • POS & Cash Handling – Experienced with point-of-sale systems, billing accuracy, and handling various payment methods
  • Team Collaboration – Works well with kitchen, bar, and service staff to ensure smooth operations
  • Attention to Detail – Ensures orders are accurate, timing is perfect, and presentation is polished
  • Time Management – Excellent at staying on schedule during high-volume rushes and shift transitions
  • Performance Under Pressure – Experience performing live as a DJ helps maintain calm focus in loud, high-energy environments

Affiliations

DJ & Music Producer – Specializing in House & Techno

  • Perform regularly at restaurants, private events, and local venues across Toronto
  • Produce and release original tracks with a focus on house, tech house, and melodic techno
  • Manage live sets, crowd energy, and transitions to enhance the guest experience in hospitality settings
  • Proficient in DJ software (e.g., Rekordbox, Serato) and music production tools (e.g., Ableton Live, Logic Pro)

Certification

  • Smart Serve
  • Foodhandling Certificate

Health And Safety Committee Member @Terroni

  • Collaborated with management and staff to identify workplace hazards and implement safety protocols
  • Conducted regular inspections to ensure compliance with health and safety standards
  • Participated in monthly meetings to address staff concerns and improve workplace safety culture
  • Assisted in developing training materials and promoting best practices in sanitation and emergency response

References

References available upon request.

Timeline

Server

TERRONI ADELAIDE
02.2024 - Current

Server Assistant

TERRONI ADELAIDE
02.2023 - 01.2024

Barback

CIbo Wine Bar
05.2022 - 12.2022

GED -

Academia

BBA - Business Management

Seneca College of Applied Arts And Technology

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