James Phillips
Menifee,CA
Summary
Humble and focused driven individual with a robust background as a Division 1 college football athlete/ graduate, demonstrating a keen understanding of the values of humility, teamwork, and quick problem-solving. Proven ability to remain calm under pressure, coupled with empathetic and understanding communication, both vital in fostering positive interactions with others. Proven track record of creating positive dining experiences through attentive service, excellent communication, and a friendly demeanor. Possesses strong multitasking abilities, adaptability, and a keen attention to detail. Committed to ensuring customer satisfaction and dedicated to exceeding expectations in a fast-paced, team-oriented environment. Eager to contribute outstanding interpersonal skills and a genuine enthusiasm for providing memorable experiences to your team.
Overview
7
7
years of professional experience
Work History
Server
Olive Garden Restaurant
01.2023 - 01.2024
- Being a server at Olive Garden offers transferable skills for diverse customer service roles. This includes strong customer interaction, multitasking, and time management abilities. Servers develop problem-solving skills, teamwork, and adaptability, along with attention to detail and stress management. These attributes make Olive Garden servers well-equipped for success in a variety of customer service positions.
Division 1 Football
University of Hawaii
01.2018 - 01.2022
- Being a Division 1 college football athlete translates seamlessly into customer service. The discipline, teamwork, and quick problem-solving skills honed on the field align with the structured nature of service roles. Athletes bring a proven ability to stay calm under pressure, empathy from diverse team interactions, and a commitment to excellence, contributing to exceptional customer experiences.
Server
Yellow Basket
01.2017 - 01.2018
- While some may categorize Yellow Basket as a fast-food establishment, serving at Yellow Basket equips individuals with a versatile skill set perfectly suited for various customer service roles
- This encompasses robust customer service expertise, adaptability in a dynamic environment, keen attention to detail, effective teamwork, adept problem-solving, efficient time management, and persuasive upselling skills.
Education
Bachelor of Business Administration - Business Management
University of Hawaii
Oahu05.2023
Skills
- Interpersonal Excellence: Strong communication skills with a friendly and approachable demeanor, capable of creating an interactive and entertaining dining atmosphere
- Multitasking Mastery: Proven ability to manage multiple tasks simultaneously, showcasing efficiency in a fast-paced environment
- Adaptability: Highly adaptable to changing circumstances, with the flexibility to meet dynamic customer preferences and maintain high performance standards
- Team Collaboration: A team player, skilled in collaborating with kitchen staff and servers to ensure seamless operations and an outstanding dining experience
- Attention to Detail: Meticulous attention to detail in ingredient measurements, cooking procedures, and overall quality assurance
- Customer Focus: Committed to prioritizing customer needs, anticipating preferences, and delivering exceptional service to enhance overall guest satisfaction
- Positive Attitude: Maintains a positive and enthusiastic demeanor even in high-stress situations, contributing to a pleasant work environment and positive guest experiences
Cell
951-350-9724
Timeline
Server
Olive Garden Restaurant
01.2023 - 01.2024
Division 1 Football
University of Hawaii
01.2018 - 01.2022
Server
Yellow Basket
01.2017 - 01.2018
Bachelor of Business Administration - Business Management
University of Hawaii
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