Nicholas Ebel
Edmonton,AB
Summary
Proven track record in enhancing customer experiences and team productivity, notably at Starbucks Coffee Company. Adept at fostering positive environments and streamlining operations, blending exceptional customer service skills with efficient service. Increased repeat business through rapport-building, underscoring a commitment to excellence and collaborative success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Barista
Starbucks Coffee Company
Edmonton, AB
03.2016 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Assistant Manager
Safeway
Vancouver, BC
07.2011 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Receiver
Hudson's Bay Company
Vancouver, BC
09.2013 - 12.2014
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Coordinated with other departments for seamless integration of received goods into various operations.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
Carrier
Flyer Force
Edmonton, AB
09.2003 - 06.2009
- Maintained company standards for sorting and delivery of flyers by specific times on certain days.
- Entrusted with a route that was 3 times the size of regular routes.
Education
Emergency Medical Responder
Northern Alberta Institute of Technology
Edmonton, AB05.2023
Skills
- Friendly and outgoing
- Team Player
- Exceptional customer service
- Active listener
Certification
- Licensed Emergency Medical Responder in good standing with the Alberta College of Paramedics.
- Basic Life Support renewed May 14, 2024
- International Trauma Life Support active until April 4, 2025
Timeline
Barista
Starbucks Coffee Company
03.2016 - Current
Receiver
Hudson's Bay Company
09.2013 - 12.2014
Assistant Manager
Safeway
07.2011 - 01.2015
Carrier
Flyer Force
09.2003 - 06.2009
Emergency Medical Responder
Northern Alberta Institute of Technology