Nicholas Charlon
Ridgecrest
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
25
25
years of professional experience
Work History
General Manager
Jim Charlon Ford
2001.03 - Current
- Oversaw daily operations, ensuring alignment with company goals and objectives.
- Developed strategic plans to enhance dealership performance and customer satisfaction.
- Managed financial performance, including budgeting and forecasting activities.
- Led staff training initiatives to improve service quality and operational efficiency.
- Implemented inventory control systems to optimize stock levels and reduce costs.
- Analyzed market trends to identify growth areas and adjust strategies accordingly.
Education
High School Diploma -
Burroughs High School
Ridgecrest, CASkills
- Leadership & Operations
- Managing dealership or regional operations
- Overseeing sales, service, and finance departments
- Profit & loss (P&L) responsibility
- Strategic planning and growth
- Increasing vehicle sales and market share
- Managing inventory and pricing strategy
- Building relationships with customers and fleet buyers
Sales Performance
- Hiring and developing managers
- Training sales teams
- Creating high-performance culture
- Improving customer satisfaction scores
- Handling escalated issues
- Strengthening brand loyalty
- Dealer Management Systems ( Reynolds & Reynolds)
Team Management
Customer Experience
Timeline
General Manager
Jim Charlon Ford
2001.03 - Current
High School Diploma -
Burroughs High School