Summary
Overview
Work History
Education
Skills
Technical Proficiencies
LANGUAGE
Timeline
Generic

NICE CHERIAN

Markham,ON

Summary

Customer-focused professional with hands-on experience in service coordination, documentation accuracy, and issue resolution. Skilled in navigating complex customer interactions, supporting warranty and claims processes, and collaborating across teams to ensure timely service delivery. Seeking to contribute to Aviva Insurance as a Claims Adjuster by leveraging strong communication, analytical, and compliance skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Scarborough Toyota
06.2024 - Current
  • Acted as the primary liaison for customer inquiries, delivering prompt, courteous, and solution-focused service across multiple channels
  • Built and maintained positive client relationships through regular communication, accurate handling of inquiries, and a commitment to 100% customer satisfaction.
  • Conducted detailed walk-around inspections with customers to identify and document all collision-related damages, ensuring accurate reporting and initiating insurance claim files.
  • Coordinated towing services for insurance claims, managing logistics from dispatch through to final payout with efficiency and empathy.
  • Utilized Mitchell and Progi systems to document service interactions, repair orders, and warranty claims with 100% accuracy and compliance.
  • Collaborated with technicians, service advisors, and parts departments to expedite service resolutions, improving turnaround time by 20%
  • Identified performance gaps and provided feedback to support continuous team improvement.
  • Supported warranty claims processing by verifying documentation and maintaining audit-ready records.
  • Maintained a high standard of professionalism and customer care, ensuring follow-through on service commitments and resolution of concerns.

Front Desk Assistant

MBMM Hospital
01.2020 - 12.2023
  • Efficiently scheduled and coordinated patient appointments, managing high-volume inbound and outbound call traffic with professionalism and discretion.
  • Maintained accurate and confidential patient records using electronic medical systems, ensuring compliance with privacy regulations and clinic protocols.
  • Delivered front-line support in a fast-paced clinical environment, assisting patients with inquiries, intake procedures, and service navigation.
  • Demonstrated strong written and verbal communication skills in client interactions, providing clear updates, reports, and recommendations tailored to individual needs.
  • Supported billing operations by accurately inputting patient service data, verifying insurance details, and ensuring timely submission of claims for processing.
  • Resolved patient and client inquiries with empathy and efficiency, ensuring concerns were addressed promptly and service expectations were met.
  • Showcased organizational excellence while balancing administrative duties and patient-facing responsibilities in a dynamic healthcare setting

Education

Bachelor of Science - Radiology And Imaging Technology

Christian Medical College
Vellore, India
06-2018

Skills

  • Communication Skills
  • Negotiation
  • Crisis Management
  • Problem-Solving
  • Time Management
  • Critical thinking
  • Customer service
  • Active listening
  • Customer Feedback Analysis
  • Adaptability
  • Trust Building
  • Presentation

Technical Proficiencies

Claims & Documentation Tools
Mitchell, Progi, Copart, Assistenza

Administrative & Technical Skills
Data Entry, Microsoft Office Suite, Regulatory Compliance

LANGUAGE

English
Malayalam
Hindi
Tamil

Timeline

Customer Service Representative

Scarborough Toyota
06.2024 - Current

Front Desk Assistant

MBMM Hospital
01.2020 - 12.2023

Bachelor of Science - Radiology And Imaging Technology

Christian Medical College

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NICE CHERIAN