Nia Anderson
Vancouver,British Columbia
Summary
Dynamic receptionist with expertise in appointment scheduling, patient inquiries, and insurance claims processing. Committed to delivering exceptional customer service and maintaining organized patient records.
Overview
3
3
years of professional experience
Work History
Receptionist
Integra Eyecare Centre
Vancouver, British Columbia
12.2025 - Current
- Coordinated appointment scheduling using clinic management software to optimize patient flow.
- Answered phone calls and resolved patient inquiries to enhance patient experience.
- Maintained organized patient records and ensured confidentiality.
- Processed insurance claims and verified patient eligibility details.
- Handled billing inquiries and facilitated payment processing.
- Managed appointment scheduling to ensure timely access to healthcare services.
Restaurant Manager
Highwayman pub CO-OP
Vancouver, British Columbia
07.2025 - 11.2025
- Supported general manager with scheduling, daily reports, and administrative tasks to ensure operational efficiency.
- Answered Phone and email inquiries, maintaining professional communication.
- Coordinated staff schedules and front-of-house operations to ensure smooth service.
- Welcomed guests upon arrival, fostering a positive dining experience.
Restaurant Supervisor
The Prescott MRG
Ottawa, Ontario
06.2023 - 06.2025
- Greeted and assisted guests , managing high-volume phone and in person inquiries.
- Scheduled reservations , supported daily operations, and delegated staff tasks.
- Led team check- ins and performance evaluations to maintain service standards.
- Maintained clean and organized front desk and reception area, fostering a welcoming atmosphere for guests.
- Provided Customer - focused support and conflict resolution.
Restaurant Supervisor
The Porch MRG
Ottawa, Ontario
06.2023 - 06.2025
- Supervised daily restaurant operations, enhancing customer satisfaction through exceptional service.
- Trained new employees on menu items and service standards, improving onboarding efficiency.
- Resolved customer complaints efficiently, maintaining positive dining experiences for guests.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
Server
The Bigs Ultimate Grill
St. John's, Newfoundland and Labrador
09.2022 - 05.2023
- Provided customer-focused support in fast-paced environment to enhance guest experience.
- Addressed guest requests while effectively managing multiple priorities to ensure satisfaction.
- Maintained an organized and welcoming reception/workspace area.
- Coordinated with team members to maintain operational efficiency and service quality.
Education
Community Leadership Development -
College of North Atlantic
St. John's, NL05-2022
High School Diploma -
Holy Spirit High
St. John's, NL06-2021
Skills
- Appointment scheduling
- Billing management
- Claims processing
- Customer relationship management
- Time management
- Effective communication
- Problem solving
- Training and development
- Service standards
- Team leadership
- Positive and professional
Timeline
Receptionist
Integra Eyecare Centre
12.2025 - Current
Restaurant Manager
Highwayman pub CO-OP
07.2025 - 11.2025
Restaurant Supervisor
The Prescott MRG
06.2023 - 06.2025
Restaurant Supervisor
The Porch MRG
06.2023 - 06.2025
Server
The Bigs Ultimate Grill
09.2022 - 05.2023
Community Leadership Development -
College of North Atlantic
High School Diploma -
Holy Spirit High