Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Timeline
Generic

Nhashara Lewis-Davis

Brampton,ON

Summary

I am a highly focused, confident professional with a diversified skill set who is versed in communication and exceptional interpersonal skills with over sixteen years of teaching experience including being a people leader. A dedicated employee known for hard work with multitasking and time management abilities who is devoted to giving everyone a positive experience. Adept at working effectively unsupervised and quickly mastering new skills. I am committed to adding value to the workplace, staff, and clients alike

Overview

22
22
years of professional experience
1
1
Certification

Work History

Personal Banking Representative

CIBC
07.2022 - Current
  • Handled and fulfilled customer concerns and requests via inbound calls and chat (dual agent) using multiple systems and tools
  • Provided customer service to clients by responding to inquiries and educating customers on products and services offered
  • Identified, resolved, and de-escalated client complaints and concerns using sound judgment, and empathy, and recorded same using CRM tools
  • Met sales client satisfaction and productivity targets by understanding client needs, and offering first-call resolution of issues
  • Assisted in opening new accounts and investment accounts and maintaining existing accounts for personal banking customers
  • Researched and analyzed information on customer requests using internal knowledge-based systems and external resources while multitasking
  • Participated in training programs, and huddles designed to enhance product knowledge, procedures, and technology use.
  • Supported co-workers and new hires by serving as a peer support and shadow agent through various Microsoft Teams groups
  • Led/conducted huddles to support and inform co-workers about new products, promotions and offers

Operations Manager

Onyx Guard Services
Scarborough
02.2022 - 06.2023
  • Directed operations of staff by providing guidance, training, and support to meet company objectives.
  • Reviewed policies and work protocols so they are in keeping with Ontario labour laws and standards
  • Wrote and prepared proposals for potential clients and new sites
  • Supervised day-to-day workflow of employees to maximize productivity and maintain quality standards
  • Developed and implemented procedures to ensure quality standards are met
  • Monitored and improved the efficiency of processes, team performance, and customer service

Acting Science Coach/Teacher

McLaughlin Middle and Fine Arts Academy
Lake Wales, Florida
09.2021 - 01.2022
  • Trained teachers of Science to develop lesson plans that met state standards for science education
  • Conducted weekly meetings with teachers of Science to track, monitor, and evaluate students' progress and challenges
  • Evaluated and provided feedback to teachers after lesson observation
  • Maintained focused, inclusive, and supportive learning environments for students
  • Utilized curriculum with life life-based and inquiry-based approach in Science
  • Provided individualized and differentiated instruction to students with diverse learning needs

Acting Head of Science/Science Teacher

Merl Grove High School
Kingston, Jamaica
09.2002 - 07.2021
  • Oversaw the hiring process of new science teachers and provided onboarding training.
  • Facilitated group discussions to promote collaboration and communication among teachers and students.
  • Conducted assessments of student progress and provided feedback to teachers, administrators, and parents.
  • Assisted school administrators in budget planning for science-related materials and equipment purchases.
  • Created an inclusive environment that encourages collaboration among teachers, staff, parents, and students regarding matters related to science education.
  • Attended conferences to stay abreast of changes in the field of science education.
  • Implemented behavior management strategies to create a safe and effective learning environment.
  • Utilized technology-based resources to supplement instructional activities in the classroom.

Education

Master of Arts in Communication for Social and Behaviour Change -

University of The West Indies
02.2015

Bachelor of Science in Psychology -

University of The West Indies
09.2010

Associate of Science in Agricultural Education -

College of Agriculture, Science and Education
06.2005

Diploma in Teaching in Education -

University of the West Indies
06.2005

Skills

  • Customer Complaint Resolution
  • Lesson planning, delivery, monitoring and evaluating
  • Customer service
  • Strong communicator and solid writing skills
  • Active listener and exceptional relationship builder
  • Problem Solving and Issues Resolution
  • Adaptable and trainable
  • Team player
  • Detail oriented

Certification

Ontario College of Teacher Certification: Pending

References

Available upon request

Hobbies and Interests

  • Baking and cooking new foods
  • Reading and listening to music
  • Spending quality time with family and friends

Timeline

Personal Banking Representative

CIBC
07.2022 - Current

Operations Manager

Onyx Guard Services
02.2022 - 06.2023

Acting Science Coach/Teacher

McLaughlin Middle and Fine Arts Academy
09.2021 - 01.2022

Acting Head of Science/Science Teacher

Merl Grove High School
09.2002 - 07.2021

Master of Arts in Communication for Social and Behaviour Change -

University of The West Indies

Bachelor of Science in Psychology -

University of The West Indies

Associate of Science in Agricultural Education -

College of Agriculture, Science and Education

Diploma in Teaching in Education -

University of the West Indies

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Nhashara Lewis-Davis