Ngoc Anh Tu Nguyen
Vancouver,BC
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
Overview
9
9
years of professional experience
Work History
Supervisor / Pc Express Online
Independent Grocers
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
Cashier
88 Supermaket
03.2022 - 07.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers
Sales Associate
Ardene
10.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Maintained customer satisfaction with quick and professional handling of product returns
Crew Member / Crew Trainer
Mcdonalds
07.2015 - 10.2016
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Trained other employees in customer service, food safety and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Education
Highschool Diploma -
Killarney Secondary School
Vancouver, BC06.2015
Skills
- Quick Learner
- Communication
- Attention to Detail
- Analytical Thinking
- Multi-tasking strength
- Adaptable and Flexible
- Customer Retention
- Problem-solving skills
- Stock Rotation
- Merchandising Techniques
Languages
English
Timeline
Supervisor / Pc Express Online
Independent Grocers
11.2022 - Current
Cashier
88 Supermaket
03.2022 - 07.2022
Sales Associate
Ardene
10.2016 - 02.2017
Crew Member / Crew Trainer
Mcdonalds
07.2015 - 10.2016
Highschool Diploma -
Killarney Secondary School
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