Ngoc Kha
Sunnyvale
Summary
Dedicated Patient Care Coordinator excelling in appointment scheduling and patient communication. Proven capability in optimizing workflows and enhancing service quality, with a commitment to broadening access through multilingual support and effective patient education.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Hiura and Kato DDS Inc
Palo Alto
10.2025 - Current
- Collected patient medical histories and dental insurance information to ensure comprehensive care.
- Educated patients on treatment plans and follow-up procedures clearly.
- Coordinated patient appointments and schedules to optimize clinic operations.
- Verified patient insurance eligibility to streamline billing processes.
- Managed financial records and transactions for accurate bookkeeping.
- Trained new staff on patient care protocols and office procedures effectively.
Patient Service Representative
Sutter Health
Palo Alto
08.2025 - Current
- Assisted patients with appointment scheduling and insurance verification to facilitate seamless access to care.
- Handled patient inquiries and concerns with empathy and professionalism.
- Managed patient check-in processes to ensure smooth and accurate patient flow.
- Coordinated communication between medical staff and patients to improve clarity and support in care delivery.
- Maintained patient records using electronic health record systems securely.
- Collaborated with team members to streamline administrative workflows effectively.
Patient Care Coordinator- Admin
Silver Creek Radiology
04.2024 - 07.2025
- Managed front desk and back office operations to streamline patient scheduling and insurance processing.
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Provide multilingual support, broadening service access for diverse communities.
- Supported billing department through verification of insurance details and prompt resolution of discrepancies.
- Provided technical support for Mammography and MRI departments by assisting with equipment and software issues, ensuring operational effectiveness.
Associate Banker
JP Morgan Chase
06.2021 - 06.2022
- Managed portfolios, achieving notable client growth and satisfaction.
- Resolved complex financial issues promptly, contributing to high client satisfaction.
- Analyzed market trends to deliver tailored advice, empowering client success.
- Built strong client relationships, significantly boosting retention
- Assisted clients with account inquiries and banking transactions, improving overall customer experience.
Education
High School Diploma -
Inderkum High School
Sacramento, CA5 2020
Bachelor of Science - Health Administration
De Anza College
Cupertino, CA03-2026
Skills
- Care coordination
- Patient Education
- Customer care
- Insurance verification
- Scheduling
- Workflow Optimization
- Time management
- Problem Solving
- Analytical Thinking
- Adaptability
- Cultural Competence
Languages
- Vietnamese
- Chinese (Cantonese)
- Chinese (Mandarin)
- Korean
Volunteer work
Dean's Honor List
Youth Action Corps
Timeline
Patient Care Coordinator
Hiura and Kato DDS Inc
10.2025 - Current
Patient Service Representative
Sutter Health
08.2025 - Current
Patient Care Coordinator- Admin
Silver Creek Radiology
04.2024 - 07.2025
Associate Banker
JP Morgan Chase
06.2021 - 06.2022
High School Diploma -
Inderkum High School
Bachelor of Science - Health Administration
De Anza College