Summary
Overview
Work History
Education
Skills
References
Languages
Certification
References
Timeline
Generic

Brenda Navarro

Anaheim

Summary

Dynamic Patient Care Coordinator with expertise in insurance verification and patient enrollment at Crown Valley Imaging. Excelled in enhancing patient satisfaction through cross-functional collaboration and effective communication. Proven track record in managing 50+ daily calls, streamlining workflows, and resolving coverage issues, demonstrating exceptional time management and customer service skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator

Crown Valley Imaging
03.2023 - Current
  • Handled 50+ inbound patient calls daily, assisting with scheduling, enrollment, and care inquiries.
  • Verified insurance, conducted eligibility screenings, and managed pre-authorizations.
  • Liaised between patients, physicians, and insurance carriers to resolve coverage issues.
  • Maintained accurate Medics documentation ensuring compliance and efficiency.
  • Partnered with clinical staff to enhance patient satisfaction and streamline workflows.

Caregiver

Abbi Care - Respite Care
09.2022 - 03.2023
  • Assisted clients with daily living activities, mobility support, and medication reminders.
  • Built trust with patients and families by providing safe, compassionate care.

Guest Services & Fulfillment

Target
Irvine Spectrum
11.2021 - 09.2022
  • Supported high-volume order fulfillment in a fast-paced environment.
  • Delivered excellent service to diverse customers with strong communication skills.

Education

Associate of Science - Diagnostic Medical Sonography

American Medical Sciences Center
Glendale
04-2027

Bachelor of Science - Biological Sciences

University of California, Irvine
Irvine, CA
12-2022

Skills

  • Patient Enrollment & Access Coordination
  • Insurance Verification (Medicare, Medicaid, Commercial)
  • EMR/CRM Documentation
  • Inbound Call Handling
  • Customer Service & Patient Education
  • Patient care
  • Medical terminology
  • Customer service
  • Scheduling appointments
  • Care coordination
  • Patient registration
  • Patient outreach and Follow-up
  • Insurance verification
  • Payment collection
  • Cross-Functional Collaboration
  • Time Management

References

Eric Jose Martinez, Operations Manager, Crown Valley Imaging, 949-533-3562, emartinez@cvimaging.net

Languages

Spanish
Professional

Certification

  • Medical Assistant 2018

References

References available upon request.

Timeline

Patient Care Coordinator

Crown Valley Imaging
03.2023 - Current

Caregiver

Abbi Care - Respite Care
09.2022 - 03.2023

Guest Services & Fulfillment

Target
11.2021 - 09.2022

Associate of Science - Diagnostic Medical Sonography

American Medical Sciences Center

Bachelor of Science - Biological Sciences

University of California, Irvine

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Brenda Navarro