NGHIA PHAN

- Crafted high-quality drinks and baked goods while adhering to food safety standards.

- Efficiently processed customer orders and payments using a POS system to enhance transaction accuracy.

- Worked effectively as part of a team to deliver efficient service.

- Ensured cleanliness and organization to uphold high service standards and create a welcoming environment.

Prepared high-quality espresso beverages and specialty drinks according to established recipes.

- Cleaned and organized work area to ensure a safe environment. and organization of workstations, ensuring compliance with health standards.

- Provided exceptional customer service, resolving issues and enhancing guest satisfaction.

- Designed visually compelling graphics for various digital platforms, enhancing brand identity and user engagement.

- Utilized Adobe Creative Suite tools to create high-quality designs, streamlining production processes and improving efficiency.

- Collaborated with clients to develop creative concepts, ensuring alignment with project goals and client expectations.

- Conducted market research to identify design trends, integrating insights into projects for enhanced relevance and impact.

• Assisted with opening and closing procedures.
• Maintained accuracy of all transactions by properly handling cash, checks, and credit cards.
• Developed strong customer service skills by assisting customers with their purchases.
• Ensured accuracy of item pricing and discounts by referring to price lists.
• Handled customer complaints calmly and professionally while following established procedures.

- Assist teachers in supporting students with diverse learning needs.
- Apply positive behaviour support and classroom management strategies.
- Foster inclusive, safe, and engaging learning environments.
- Communicate effectively with students, teachers, parents, and support professionals.

- Completed coursework in hospitality operations, customer service, tourism management, food and beverage operations, and business communication.
- Developed strong skills in guest relations, teamwork, problem-solving, and professional communication.
- Gained knowledge of hospitality industry standards, event planning, and service excellence.

- Created visual designs for print and digital media.
- Applied typography, color theory, and branding principles to design projects.
- Collaborated on creative projects while meeting deadlines in a team environment.

- Developed strong visual communication, problem-solving, and presentation skills.