Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ngan Doan

Hayward

Summary

Bilingual English- Vietnamese

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

Hard working and Smart Employee . Never give up on any tasks. Respect higher Managers and Coworkers. Learning from personal and others mistakes, experiences.

Overview

6
6
years of professional experience

Work History

Airport Passenger Service Agent

United Airlines
03.2024 - Current
  • Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
  • Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
  • Collaborated closely with team members to achieve excellence in overall airport operations.
  • Maintained a calm and professional demeanor during high-stress situations, effectively addressing passenger concerns and fostering a positive travel experience.
  • Service Recovery / Gate Support Auditing flight tickets and support SFO agents when needed regarding Flights info and booking issues

Airport Operations Supervisor/ Lead

Swissport USA/ Scandinavian Airlines
03.2022 - 03.2024
  • Analyzed data trends related to airport operations including traffic patterns, delays or cancellations.
  • Coordinated with ground transportation providers regarding arrival and departure times .
  • Managed staffing levels according to flight schedules and passenger numbers.
  • Monitored and evaluated staff performance, providing feedback and guidance to improve productivity.
  • Collaborated with internal departments to maintain smooth and efficient daily operations.

Airport Operations Coordinator

China Airlines
06.2019 - 04.2023
  • Maintained communication between the air traffic control tower, airline carriers and other personnel.
  • Ensured that all necessary documents are completed correctly prior to take off or arrival of an aircraft.
  • Provided customer service by responding to complaints or requests from passengers or staff members.
  • Performed administrative duties including filing paperwork, processing payments.
  • Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.
  • Used Microsoft Office to manage company correspondence, spreadsheets and presentations.

Education

Bachelor of Arts -

California State University- EastBay
Hayward, CA
09-2014

Skills

  • Staff Training and Development
  • Problem-Solving
  • Teamwork and Collaboration
  • Organization and Time Management

Accomplishments

Employee of the year with China Airlines .

Languages

English
Professional Working
Vietnamese
Native or Bilingual

Timeline

Airport Passenger Service Agent

United Airlines
03.2024 - Current

Airport Operations Supervisor/ Lead

Swissport USA/ Scandinavian Airlines
03.2022 - 03.2024

Airport Operations Coordinator

China Airlines
06.2019 - 04.2023

Bachelor of Arts -

California State University- EastBay

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Ngan Doan