Nez Tugrul
Vaughan,Canada
Summary
Customer-focused professional with proven experience in fast-paced environments. Specializes in delivering exceptional service, effectively communicating, resolving inquiries, and managing transactions. Organized and adaptable, capable of handling multiple responsibilities independently or collaboratively while fostering positive relationships.
Overview
24
24
years of professional experience
Work History
Dental Office Administrator
D4E
Toronto, Canada
01.2024 - 05.2025
- Administered patient billing management
- Conducted billing activities, such as processing payments from patients, or third party payers for services rendered.
- Assisted with filing insurance claims and ensuring accurate payments were received in a timely manner.
- Verified eligibility of insurance coverage prior to treatment initiation.
- Processed claims electronically through different insurance companies.
- Strengthened patient relationships through friendly interactions during check in/check out, leading to increased loyalty and referrals.
- Coordinated patient referrals between specialists, ensuring seamless continuity of care.
- Coordinated with dental staff to streamline communication and workflow.
- Tracked inventory levels and initiated orders for dental supplies.
- Managed opening and closing of location, supervised shift changes to enhance operational strategies and optimize business performance.
Dental Administration/Manager of Operations
North York Dental
North York, Canada
03.2003 - 08.2014
- Processed dental claims and predeterminations through EDI and manual submission to insurance providers.
- Received Payment from insurance companies and allocated payment accurately between accounts
- Explored financial alternatives with patient/family members
- Managed incoming calls to supply office information and clarify questions.
- Completed administrative patient intake with case histories, insurance information and mandated forms
- Managed account receivables by tracking and processing payments from patients and insurance companies.
- Coordinated patient recalls to schedule follow-up appointments and maintain continuity of care.
- Performed clerical tasks, such as scheduling follow-up visits, preparing charts for new patients, and taking phone messages.
- Collaborated with dental assistant, hygienists, and other dental staff to ensure patient satisfaction.
- Maintained patient records in compliance with confidentiality regulations.
- Communicated effectively with patients, staff, and dental professionals daily.
- Reviewed incoming emails and responded accordingly within established timelines.
- Open/close.
- Managed assignment office duties to facilitate smooth operations and effective communication.
- Paradigm (Logitech) Dental Software.
Take Out Server
Swiss Chalet
Toronto, Canada
06.2001 - 03.2003
- Ensured prompt delivery coordination with drivers, resulting in improved overall efficiency for take-out services
- Assisted diners by efficiently serving food and beverages, ensuring timely delivery and customer satisfaction
- Promoted new menu items and specials, contributing to increased sales for featured products
- Streamlined payment processes by efficiently handling cash transactions and operating POS systems accurately
- Modified food preparation methods to meet customer requests
- Collaborated with kitchen staff to ensure precise preparation of take-out orders, enhancing order accuracy
- Greeted customers and answered inquiries regarding menu items and specials
- Cleaned kitchen and organized dining areas to maintain a tidy environment.
- Adjusted food preparation methods in accordance with customer requests
Skills
- Insurance Verification
- Dental Terminology
- Billing management
- Payment Collection
- Recall management
- Treatment planning
- Lab management
- Payment processing
- Customer Service
- Paradigm Dental Software
- Akitu Dental Software
- Supply Chain Coordination
Timeline
Dental Office Administrator
D4E
01.2024 - 05.2025
Dental Administration/Manager of Operations
North York Dental
03.2003 - 08.2014
Take Out Server
Swiss Chalet
06.2001 - 03.2003