Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nevia Cruz

Hesperia

Summary

Dedicated sales representative offering a positive attitude and flexible schedule. Focused, Reliable and Motivated, able to work both independently and collaboratively in a variety of settings, conditions, and environments, with years of work experience and a proven knowledge of credit operations, sales being successful at upselling target items and giving customers positive experiences to drive loyalty and aiming to leverage my abilities to successfully fill this role with your company.

Overview

8
8
years of professional experience

Work History

Cashier / Sales Associate

Forever 21
11.2018 - Current
  • Ordered to sell credit cards and or have customers apply for the store card
  • Head Cashier, Made top credit and was the lead to other associates / leading by example
  • Received payments by cash, check, credit cards, or automatic debit
  • Issued receipts, refunds, credits, or change due to customers
  • Maintained a clean and orderly checkout area and completed other general cleaning duties
  • Stocked shelves, and marked prices on shelves and items
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct.

Sales Associate

Creative Soul
04.2019 - 06.2020
  • Conducted personal shopping for clients in need of shoes and apparel
  • Established professional relationships to gain clientele
  • Completed weekly stock and inventory assignments; answered phones to execute orders
  • Operated a point of sale cash register, provided excellent customer service, reached sales goals, and arranged sales and displays
  • Top seller for shoe sales in my department; responsibilities included stock room, satisfying customer needs for shoes and performing top sales numbers to meet the quota
  • Helped customers select products that best fit their personal needs
  • Maintained visually appealing and effective displays for the entire store
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
  • Placed special orders and called other stores to find desired items
  • Recommended merchandise based on customer needs.

Receptionist/office manager

Oak Hills High School
08.2017 - 05.2018
  • Precisely completed appropriate claims paperwork, documentation, and system entry
  • Promptly and empathetically handled guest concerns and complaints
  • Greeted customers and provided excellent customer service
  • Pleasantly and courteously interacted with customers
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Reported to each shift on time and ready to work
  • Performed all position responsibilities accurately and in a timely manner.

Cashier / Retail Sales Associate

NYC Hair Studio
05.2016 - 08.2017
  • Consistently provided friendly guest service and heartfelt hospitality
  • Promptly and sympathetically handled guest concerns and complaints
  • Demonstrated integrity and honesty while interacting with guests, team members, and managers
  • Performed all position responsibilities accurately and in a timely manner
  • Maintained a clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster, and sidewalk
  • Sold and promoted hair care products and cosmetics
  • Cleaned and maintained the entire salon
  • Operated a cash register for cash, check, and credit card transactions.

Education

High School Diploma -

Oak Hills High School
Hesperia, CA
05.2018

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Professionalism and Courtesy
  • POS system operations
  • Staff Training
  • Reliable and Responsible
  • Adaptable and Flexible
  • Team Collaboration
  • Cooperative Attitude

References

  • Melissa Lewis, (760) -662-3936, 21064 Sioux Rd, Apple Valley, CA, 92308
  • Rocky Comberiati, (760) 244-2283 ext. 4504, 7625 Cataba Rd, Oak Hills, CA, 92344, Hesperia Unified

Timeline

Sales Associate

Creative Soul
04.2019 - 06.2020

Cashier / Sales Associate

Forever 21
11.2018 - Current

Receptionist/office manager

Oak Hills High School
08.2017 - 05.2018

Cashier / Retail Sales Associate

NYC Hair Studio
05.2016 - 08.2017

High School Diploma -

Oak Hills High School

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Nevia Cruz