Rebecca Rebecca
Rockland,ON
Summary
Young professional and entrepreneur, highly experienced in customer service looking to gain experience in the administrative field. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
10
10
years of professional experience
Work History
Cashier / Sales associate
Canada Post, Shoppers Drug Mart
09.2022 - Current
- Handling cash registers on a daily basis
- Execute large amounts of money transfers in Canada and overseas
- Counting large amounts of money in petty cash, verify balance, accounts payable and receivable
- Uploading credit cards, handling money gram orders and various transactions
- Labeling packages, managing shipping to different provincial, national and international destinations according to regulations
- Dealing with sensitive customer information with discretion and professionalism
- Closing and opening of the store according to administrative procedures
- Provide tailored customer service: pay attention to customers requests and help them in selecting the appropriate product that corresponds to their needs
- Proven ability to develop good rapport with clients and great communication skills
- Proven ability to work well under pressure in a fast-paced environment.
Supply Teaching and Special Ed Teacher
Eamer's Corners Public School
01.2022 - Current
- Taught classes from kindergarten to grade 4
- Created and implemented lesson plans based on child-led interests
- Encouraged students to actively play and explore new things with fellow classmates
- Maintained organized files for each student containing documents indicative of their progress
- Facilitated outdoor learning experiences and the involvement of nature as much as possible
- Challenge students to fulfill their potential
- Reduced disruptive behavior in the classroom by establishing clear expectations and implementing effective classroom management strategies.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Hair Stylist
Becca's Braiding Services
01.2014 - Current
- Managed business activities and processed financial transactions
- Demonstrated creativity to satisfy clients
- Braiding, washing, and blowdrying hair
- Providing full service hair care.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Established strong relationships with local businesses for cross-promotional opportunities benefiting both parties involved.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
Sales associate / Cashier
Nike Yorkdale
01.2019 - 01.2021
- Regular handling of cash registers and focused on providing exceptional customer service
- Understanding customer wants and satisfying their needs and provide solutions
- Proven ability to work under pressure in a fast-paced environment
- Reliable and responsible: closed and opened the store
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Saint Elizabeth High School
No Degree - Graphic Design
Algonquin College
Ottawa, ONSkills
- 6 years' experience in customer service
- Dynamic communicator
- Good knowledge in Word, Excel, and PowerPoint
- Fast learner and problem solver
- Resourceful and take initiative
- Social media management
- Event planning
- Organizational skills
- Public speaking
- Photography
- Proven ability to positively guide and rally a group to successfully achieve a common goal
- Developed great listening and organizational skills as well as creativity working with children from the age group of 6-10, creating and planning activities and organizing logistics
- Order Taking
- Returns Processing
- Customer Assistance
- Customer Service
- ID Verification
- Product Restocking
- Cash Handling
- Time Management Skills
- Inventory Control
- Daily Reporting
- Cleaning and Sanitizing
- Order Packaging
- Order Verification
Languages
Basic knowledge in French
Professional Working
Fluent in English (spoken and written)
Basic haitian Creole
Volunteer Experience
Hope Worldwide, Toronto, 2014-2020, Raised over 1000$ by organizing charity events.
References
Available on request.
Timeline
Cashier / Sales associate
Canada Post, Shoppers Drug Mart
09.2022 - Current
Supply Teaching and Special Ed Teacher
Eamer's Corners Public School
01.2022 - Current
Sales associate / Cashier
Nike Yorkdale
01.2019 - 01.2021
Hair Stylist
Becca's Braiding Services
01.2014 - Current
High School Diploma -
Saint Elizabeth High School
No Degree - Graphic Design
Algonquin College
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