Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nevaeh Magallon

Nevaeh Magallon

Wilmington

Summary

With extensive experience in customer service and administrative roles, the candidate has demonstrated proficiency in managing client-vendor relations and utilizing software such as NetSuite, Microsoft Office, and Adobe. By responding to telephone inquiries and complaints with adherence to standard operating procedures, the candidate effectively resolved complex customer issues. Participation in team meetings fostered a collaborative environment, leading to improved service quality. The candidate's ability to manage multiple tasks simultaneously and maintain clear communication with clients and personnel underscores their adaptability and problem-solving skills.\n\nPossessing a strong foundation in client relations and administrative support, the candidate excels in environments requiring multitasking and effective communication. Experience with NetSuite and Microsoft Office tools has enabled efficient order processing and data management. By employing problem-solving techniques, the candidate successfully addressed customer inquiries, contributing to enhanced service delivery. Their commitment to maintaining respectful interactions with clients highlights their dedication to providing high-quality service.\n\nAiming to leverage expertise in customer service and administrative functions towards a role that values collaboration and efficiency. With proven skills in managing client interactions and utilizing software like NetSuite and Microsoft Office, the candidate is well-equipped to contribute positively to team objectives. Proficient in problem-solving and time management, they are prepared to adapt quickly to new challenges while ensuring seamless operations.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
2023
2023
years of post-secondary education

Work History

Customer Service Representative /Retail Sales Associate

Western Psychological Services
11.2022 - Current

NetSuite knowledge

Microsoft office

Word, Excel, Outlook, Teams, Adobe

  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Greeted customers by name and displayed respectful attitude .
  • Performed data entry tasks accurately and in a timely manner.
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries.
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
  • Processed orders and vendor applications

Front Desk Receptionist

Little Company of Mary Hospital
Torrance
05.2022 - 10.2022
  • Provided a high level of customer service to all clients.
  • Managing multiple tasks simultaneously.
  • Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
  • Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
  • Established and maintained good communications with personnel and clientele.
  • Epic System was used

Education

Banning High School
Wilmington, CA

Skills

  • Client vendor relations
  • NetSuite
  • Microsoft Office
  • Word
  • Outlook
  • Teams
  • Adobe
  • Excellent verbal and written skills
  • Phone equities
  • Sales
  • Order processing
  • Collaboration & Teamwork:
    Comfortable working in group settings, contributing ideas, and supporting shared goals
  • Problem Solving: Able to identify challenges, think critically, and develop practical solutions
  • Time Management: Skilled at prioritizing tasks, meeting deadlines, and managing competing responsibilities
  • Adaptability: Quick to learn new processes and technologies, and thrive in dynamic environments

Timeline

Customer Service Representative /Retail Sales Associate

Western Psychological Services
11.2022 - Current

Front Desk Receptionist

Little Company of Mary Hospital
05.2022 - 10.2022

Banning High School
Nevaeh Magallon