Nethan Gonsalves
Whitby,Ontario
Summary
Experienced and dedicated Tech Support Specialist with over 3 years of experience and a passion for providing exceptional
customer service and resolving technical issues efficiently. Proficient in troubleshooting hardware and software problems,
with a strong ability to communicate technical concepts to non-technical users. Proven track record of delivering timely
solutions and ensuring customer satisfaction. Eager to contribute expertise to a dynamic team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
Salasar Estate Development LLP
Mumbai
05.2021 - 04.2023
- Provided technical support for real estate management systems, troubleshooting hardware, software, and network issues.
- Managed IT infrastructure, including cloud services, VoIP systems, and security configurations.
- Administered user accounts, access controls, and data backups to ensure system security and compliance.
- Supported CRM, property listing platforms, and financial software to optimize business operations
Technical Support Advisor
Concentrix Pvt. Ltd
Mumbai
09.2020 - 05.2021
- Provided technical assistance to Optus customers, troubleshooting mobile, broadband, and VoIP service issues.
- Diagnosed network connectivity problems, assisted with modem/router configurations, and resolved account-related queries.
- Delivered exceptional customer service, ensuring timely resolution of technical issues and improving customer satisfaction.
- Escalated complex cases to higher-tier support and coordinated with internal teams for issue resolution.
Education
Post-Graduate Certificate - Project Management – Organizational Strategy
Centennial College of Applied Arts And Technology
Scarborough04-2025
Post-Graduate Certificate - Data Analytics For Business Decision Making
Durham College
Oshawa09-2024
Bachelor of Science - Information Technology
University of Mumbai
Mumbai04-2019
Skills
- Technical Skills -
- Computer hardware and software, computer networks
- Cisco Certified
- Power BI
- Active Directory administration
- VMware,
- AWS,
- SQL, and Database Management
- Programming (Python and R)
- Languages: English (Fluent), Hindi (Fluent), Marathi (Fluent)
Certification
- Cisco Certified Network Associate (CCNA)
- Cisco Networking Essentials
- Cisco Network Defense
- Cisco Endpoint Security
Languages
English
Professional
Marathi
Professional
Hindi
Professional
Timeline
IT Technical Support Specialist
Salasar Estate Development LLP
05.2021 - 04.2023
Technical Support Advisor
Concentrix Pvt. Ltd
09.2020 - 05.2021
Post-Graduate Certificate - Project Management – Organizational Strategy
Centennial College of Applied Arts And Technology
Post-Graduate Certificate - Data Analytics For Business Decision Making
Durham College
Bachelor of Science - Information Technology
University of Mumbai
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