Alex Dineshbhai Christian
Thunder Bay,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
IT Technical Support Specialist
Kelly Connect
11.2023 - Current
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
CAP 2 Associate
Walmart
08.2021 - 01.2024
- Provide member service by assisting with purchasing decisions, self-service technology, and resolving issues.
- Maintain facility safety by following procedures for hazardous materials, steel standards, and reporting unsafe situations.
- Organize sales floor by stocking, cleaning, setting up displays, and securing fragile and high-shrink merchandise.
- Monitor product quality through rotation, recalls, and adhering to sanitation and promotional display standards.
- Collaborate with managers and team to complete tasks, adapt to feedback, and ensure timely club pick up order fulfillment
Customer Service Representative
Londonsoft
09.2022 - 10.2023
- Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring a positive and satisfactory resolution to their concerns or issues.
- Stay up-to-date on company products, services, and policies to provide accurate information and effectively address customer questions or complaints.
- Log customer interactions, track issues, and follow up on unresolved cases using customer relationship management (CRM) software to ensure seamless communication and issue resolution.
- Achieve key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores to maintain high-quality service standards.
- Work closely with other departments, such as sales or technical support, to escalate and resolve complex customer issues efficiently.
Education
Master of Science - Computer Science
Lakehead University
Thunder Bay, None10-2022
Bachelor of Engineering - Computer Engineering
KSV University
Gandhinagar, India08-2015
Skills
- Administrative Skills: Proficient in reception duties, scheduling, and coordinating check-in/check-out processes Committed to upholding hotel policies and ensuring compliance with safety and security protocols
- Customer Service: Strong customer service skills, handling internal and external inquiries, insurance requests, and permit applications Exceptional ability to handle guest inquiries and complaints diplomatically and efficiently
- Project Assistance: Experienced in project assistance, including document management, data compilation, and meeting coordination, Proficiency with project management software and tools (eg, MS Project, Jira, Trello)
- Technical Proficiency: Skilled in Microsoft Office Suite(Word, Excel, PowerPoint, Outlook), PDF report preparation, and database management and other hotel management software
- Hardware/ Troubleshooting: Desktops, Laptops, Printers, Networking Devices
- Software/ Troubleshooting: Remote Access Tools, Microsoft Office Suite, Antivirus Programs, Helpdesk Software, CRM
- Accounting Support: Knowledgeable in accounts receivable, invoice coding, and obtaining approvals
- Additional Skills: Adheres to health and safety regulations and executes technical procedures safely Efficient in managing office supplies, shipping/receiving tasks, and vehicle fleet coordination
- Soft Skills: Teamwork, Communication, Analytical and Problem-solving, Drive and Initiative, Strong project management and organizational skills
- Operating Systems: MacOS, Windows, Linux
- Network and Security: Active Directory, Group Policy, DNS, DHCP, IP Address Management, Networking Troubleshooting, VPN , Firewall Configuration
Languages
English
Full Professional
Timeline
IT Technical Support Specialist
Kelly Connect
11.2023 - Current
Customer Service Representative
Londonsoft
09.2022 - 10.2023
CAP 2 Associate
Walmart
08.2021 - 01.2024
Master of Science - Computer Science
Lakehead University
Bachelor of Engineering - Computer Engineering
KSV University
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