Netal Rathod
NORTH YORK, ON,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Hugo Boss
FAIRVIEW MALL, NORTH YORK
04.2024 - Current
- Lead a team of sales associates, ensuring they're trained, motivated, and knowledgeable about the products and brand.
- Provide feedback and performance reviews to employees.
- Work to meet or exceed store sales goals and KPIs (Key Performance Indicators); implement strategies to drive foot traffic and conversions rates.
- Ensure that each customer receives a premium experience. Handle customer complaints or concerns professionally and resolve issues quickly.
- Stay up-to-date on the latest HUGO BOSS collections, trends, and promotions to share with customers and team.
- Oversee inventory management, ensuring the store is well-stocked and organized. Manage the receiving, storage, and replenishment of merchandise.
- Ensure that the store is visually appealing and aligned with HUGO BOSS's brand guidelines.
- Track sales figures and provide detailed reports on store performance, stock levels, and any issues or concerns.
- Represent the HUGO BOSS brand in all interactions with customers and within the store.
- Work with the security team to minimize theft and ensure inventory accuracy.
- Maintain a clean and organized store environment. Ensure that the store is always presentable and that all areas, including fitting rooms, are properly maintained.
- Analyzed sales data to identify trends, informing strategic decisions and promotional efforts.
- Managed inventory control processes, ensuring stock accuracy and optimal product availability.
Technical Support Advisor
Concentrix
08.2023 - 04.2024
- Serve as primary technical support contact for hardware, software, and client products.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively, empathize, and build rapport with customers.
- Analyze and resolve complex issues with precision.
- Prepare complete and accurate work including appropriately notating of accounts as required.
- Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables make It short and impressive.
- Resolve issues and provide solutions promptly and escalate complex issues as needed.
Store Manager
Designer Row
Hamilton, ON
12.2022 - 07.2023
- Led a team of 5 sales associates, providing coaching, scheduling, training, and performance feedback to optimize staff productivity.
- Implemented effective sales strategies.
- Managed inventory levels, reducing excess stock by 5% through strategic ordering and sales promotions.
- Oversaw visual merchandising initiatives, creating compelling displays that increased foot traffic and customer engagement.
- Co-ordination for receiving new shipments and label new merchandise. Implemented customer feedback mechanisms, leading to a 80% improvement in overall customer satisfaction scores.
- Conduct regular inventory audits to identify discrepancies and minimize losses. Implement security measures to prevent theft and shop lifting.
- Key Holder, open and close cash counter, prepare daily sales report.
- Streamlined operational processes, reducing costs and improving service efficiency.
Sr. Commercial Executive
CLR Facility Services Pvt Ltd
MUMBAI, INDIA
11.2019 - 07.2022
- Ensure seamless Pan India agreement renewals, meticulously handling drafting, approval, and finalization processes.
- Implement Pan India minimum wage revisions, maintaining compliance and facilitating smooth approvals from customers.
- Provide comprehensive support for tender registrations and RFP submissions, streamlining document management for the sales team.
- Approve sales team salary structures in adherence to government regulations, ensuring compliance and fairness.
- Manage SalesForce data entry with precision, maintaining accurate client records and agreement uploads.
- Maintain Customer master data, prepare presentations and increase revenue of company by increase business with existing customers.
Admin & Sales Coordinator
Gympac Fitness Systems Pvt Ltd
MUMBAI, INDIA
03.2016 - 06.2019
- Efficiently manage petty cash, monitor monthly expenses, and prepare detailed expense statements for Head Office review.
- Analyze daily sales team reports, consolidate data, and share comprehensive reports with the Vice President.
- Ensure optimal scheduling and time management for the sales team's daily appointments.
- Maintain office stationery and supplies, promoting smooth day-to-day operations.
- Coordinate logistics for fitness exhibition events, including booth setup and promotional activities.
- Arrange travel and accommodations for foreign directors and sales staff, managing budgets effectively.
- Clear vouchers and reconcile expenses for exhibition activities, ensuring accurate financial records.
- Develop compelling proposals aligning with client needs and market trends.
- Foster strong client relationships through effective communication and attentive account management.
Education
Post Graduation - Human Resources Management
Mumbai University
MUMBAI, INDIA04.2013
Bachelor of Management studies - Human Resources Management
Mumbai University
MUMBAI, INDIA04.2013
Skills
- TEAM SUPERVISION & COACHING
- PERFORMANCE MANAGEMENT
- PROBLEM SOLVING
- CLIENTELING & CUSTOMER RETENTION
- UPSELLING & CROSS-SELLING
- CASH HANDLING
- POS
- VISUAL MERCHANDISING
- KPI ANALYSIS
- FORECASTING & PLANNING
- MS OFFICE
- INVENTORY MANAGEMENT
- TIME MANAGEMENT
Language
ENGLISH
HINDI
MARATHI
GUJARATI
Timeline
Assistant Manager
Hugo Boss
04.2024 - Current
Technical Support Advisor
Concentrix
08.2023 - 04.2024
Store Manager
Designer Row
12.2022 - 07.2023
Sr. Commercial Executive
CLR Facility Services Pvt Ltd
11.2019 - 07.2022
Admin & Sales Coordinator
Gympac Fitness Systems Pvt Ltd
03.2016 - 06.2019
Post Graduation - Human Resources Management
Mumbai University
Bachelor of Management studies - Human Resources Management
Mumbai University