Rachit Rachit
Surrey,BC
Summary
Results-driven professional with expertise in retail operations, team supervision, and customer service. Committed to driving sales growth and enhancing customer satisfaction through effective coaching and problem-solving.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sherwin-Williams
Coquitlam, Canada
03.2023 - Current
- Support Store Manager in overseeing daily retail operations and staff supervision
- Assign tasks, manage floor coverage, and ensure store safety and cleanliness
- Train, coach, and support employees to improve performance
- Handle escalated customer issues professionally
- Perform opening and closing duties including cash handling
- Assist with inventory management, stocking, and merchandising
- Build and maintain contractor and commercial customer relationships
Shift Supervisor / Shift Lead
lululemon
Vancouver, Canada
01.2022 - 01.2023
- Led floor shifts and supervised educators to meet sales and service goals
- Delivered elevated guest experiences aligned with brand standards
- Supported opening and closing procedures and cash management
- Maintained visual merchandising and store presentation
- Resolved guest concerns professionally
- Provided on-the-job training to new staff members.
Retail Sales Supervisor
AFV
09.2020 - 09.2022
- Supervised daily operations to uphold store standards in customer service.
- Trained and mentored new sales associates on product knowledge and effective sales techniques.
- Assisted in scheduling staff shifts to ensure optimal coverage during peak hours.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
- Monitored sales performance metrics to identify improvement areas in service delivery.
Education
BBA - Business Administration
Capilano University
North Vancouver, BC06-2024
Skills
- Retail Store Operations
- Assistant Store Management
- Sales Growth & Upselling
- KPI Support
- Team Supervision & Coaching
- Inventory Management
- Merchandising
- Customer Experience Excellence
- Opening & Closing Procedures
- Cash Handling
- Loss Prevention
- Problem Solving
- Safety Compliance
Languages
English, Hindi, Punjabi
Timeline
Assistant Manager
Sherwin-Williams
03.2023 - Current
Shift Supervisor / Shift Lead
lululemon
01.2022 - 01.2023
Retail Sales Supervisor
AFV
09.2020 - 09.2022
BBA - Business Administration
Capilano University