Summary
Overview
Work History
Education
Skills
Timeline
Generic

NENSI VEKARIYA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Co-Manager

Gus Tacos
12.2022 - Current

• Manage and supervise restaurant staff, including training, scheduling, and conducting performance reviews.

• Recruit talented individuals to join the team, conducting interviews and selecting the best candidates.

• Create an engaging work environment to retain staff and reduce turnover.

• Recognize and reward outstanding performance to boost morale.

• Handle staff scheduling to maintain smooth operations and adequate coverage.

• Maintain and optimize store operations, including inventory management, processing invoices, and effective supplier communication.

• Oversee the financial aspects of the store, including budgeting and cost control (waste/labor) to achieve financial targets.

• Address customer inquiries, concerns, and complaints promptly to enhance the dining experience.

Customer Service Representative

HDFC BANK, Teleperformance
06.2021 - 11.2021
  • Delivered exceptional customer service to every client in both English and Gujarati, by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Resolved concerns with products or services to help with retention and drive sales
  • Consistently received positive feedback from customers for professionalism and helpfulness
  • Implemented follow-up procedures to ensure long-term resolution of customer concerns
  • Maintained high standards of service, contributing to customer retention and loyalty


Education

Programming Diploma - Computer Programming

Georgian College
Toronto, Canada
08.2024

Diploma - Business Management

Gujarat University
Gujarat, India
01.2021

Skills

  • POS systems expert
  • Active Listening
  • Call Management
  • Customer Relationship Management (CRM)
  • Staff Management
  • Task Prioritization

Timeline

Co-Manager

Gus Tacos
12.2022 - Current

Customer Service Representative

HDFC BANK, Teleperformance
06.2021 - 11.2021

Programming Diploma - Computer Programming

Georgian College

Diploma - Business Management

Gujarat University
NENSI VEKARIYA