NENSI VEKARIYA

• Manage and supervise restaurant staff, including training, scheduling, and conducting performance reviews.

• Recruit talented individuals to join the team, conducting interviews and selecting the best candidates.

• Create an engaging work environment to retain staff and reduce turnover.

• Recognize and reward outstanding performance to boost morale.

• Handle staff scheduling to maintain smooth operations and adequate coverage.

• Maintain and optimize store operations, including inventory management, processing invoices, and effective supplier communication.

• Oversee the financial aspects of the store, including budgeting and cost control (waste/labor) to achieve financial targets.

• Address customer inquiries, concerns, and complaints promptly to enhance the dining experience.

• Delivered exceptional customer service to every client in both English and Gujarati, by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Resolved concerns with products or services to help with retention and drive sales
• Consistently received positive feedback from customers for professionalism and helpfulness
• Implemented follow-up procedures to ensure long-term resolution of customer concerns
• Maintained high standards of service, contributing to customer retention and loyalty