Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Languages
Timeline
AssistantManager
Nensi Vekariya

Nensi Vekariya

Co-Manager
Toronto,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Co-Manager

Gus Tacos
Toronto
12.2022 - Current

• Manage and supervise restaurant staff, including training, scheduling, and conducting performance reviews.

• Recruit talented individuals to join the team, conducting interviews and selecting the best candidates.

• Create an engaging work environment to retain staff and reduce turnover.

• Recognize and reward outstanding performance to boost morale.

• Handle staff scheduling to maintain smooth operations and adequate coverage.

• Maintain and optimize store operations, including inventory management, processing invoices, and effective supplier communication.

• Oversee the financial aspects of the store, including budgeting and cost control (waste/labor) to achieve financial targets.

• Address customer inquiries, concerns, and complaints promptly to enhance the dining experience.

Customer Service Representative

HDFC BANK, Teleperformance
GUJARAT
06.2021 - 11.2021
  • Delivered exceptional customer service to every client in both English and Gujarati, by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Resolved concerns with products or services to help with retention and drive sales
  • Consistently received positive feedback from customers for professionalism and helpfulness
  • Implemented follow-up procedures to ensure long-term resolution of customer concerns
  • Maintained high standards of service, contributing to customer retention and loyalty


Agent Assistant

OM Consultants
Surat, Gujarat
2020.12 - 2021.05
  • Completes loan contracts by explaining provisions to applicant; obtaining signatures and notarizations; collecting fees.
  • Improves loan applications and documentation by informing applicant of additional requirements.
  • Evaluates loan applications and documentation by confirming credit worthiness.
  • Helps customers by answering questions; responding to requests.
  • Maintains customer confidence by keeping loan information confidential.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Education

Programming Diploma - Computer Programming

Georgian College
08.2024

Diploma - Business Management

Gujarat University
01.2021

Skills

  • POS systems expert
  • Active Listening
  • Call Management
  • Customer Relationship Management (CRM)
  • Staff Management
  • Task Prioritization

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureCareer advancementPersonal development programsTeam Building / Company RetreatsWork-life balance

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
gujarati
Bilingual or Proficient (C2)
spanish
Elementary (A2)

Timeline

Co-Manager

Gus Tacos
12.2022 - Current

Customer Service Representative

HDFC BANK, Teleperformance
06.2021 - 11.2021

Agent Assistant

OM Consultants
2020.12 - 2021.05

Programming Diploma - Computer Programming

Georgian College

Diploma - Business Management

Gujarat University
Nensi VekariyaCo-Manager