Nelson Cortes
Rancho Santa Margarita
Summary
6-year veteran at The Cheesecake Factory working full-time. Experience in fast-paced environments while maintaining a strong attention to detail. Task oriented individual with a strong work ethic, strong desire to hustle. Utilize great communication to work side by side my team members and create a welcoming environment. Excellent customer service skills.
Overview
7
7
years of professional experience
Work History
Server/Restaurant Waiter/Expeditor/Food Runner
The Cheesecake Factory
02.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
Education
No Degree - Psychology
California State University, Fullerton
Fullerton, CA01-2027
Associate of Arts - Psychology
Saddleback College
Mission Viejo, CA01-2024
Skills
- Strong work ethic
- Great customer service
- Team collaboration
- Bilingual: English & Spanish
- Desire to train & learn
- Time & Stress Management
- Analytical/ Attention to Detail-Oriented
- Flexible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Restaurant Waiter/Expeditor/Food Runner
The Cheesecake Factory
02.2019 - Current
No Degree - Psychology
California State University, Fullerton
Associate of Arts - Psychology
Saddleback College
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