NELO MORONU
Oshawa,Ontario
Summary
I am a detailed Customer Service Associate known for having great organizational skills. I am a communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Personable and dedicated Customer Service Representative with experience in the banking and fashion industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Funds Transfer/ Director
Quadprime Solution Limited
Port Harcourt City, Rivers State
06.2020 - 06.2023
- Managed budgeting and financial planning processes for the organization.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Prepared presentations for board meetings summarizing key developments within the company.
Creative Director/Relations Officer
Jesremelle Ltd (Fashion)
Port Harcourt City, Rivers State
12.2013 - 06.2020
- Developed and implemented innovative strategies to increase brand awareness.
- Created original concepts, art direction, and designs for clients.
- Provided guidance on technical aspects of design projects including client guidance.
- Successfully resolved a range of complex artistic development issues.
- Conferred with clients to determine objectives, budget and basic information.
- Creatively transferred design from paper to fabric.
Customer Service Officer, Operations Department
Fidelity Bank plc
Port Harcourt City, Rivers State
04.2007 - 12.2010
- Assisted in strategy development for improving operational efficiency while reducing costs.
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Established trustful relationships with customers through effective communication skills.
- Opened bank accounts and provided general administrative support including filing documents.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Post Graduate Certificate - Human Resource, And Marketing And Entrepreneurship
Trent University
Oshawa, ON 09.2023 - Current
Diploma - French Language
Village Francaise Du Nigeria
Lagos, NG12.2006
Bachelor of Arts - English Language
Nnamdi Azikwe University
Awka, Nigeria04.2004
Skills
- Superior customer service
- Customer Relationship Management (CRM)
- Telephone Etiquette
- Interpersonal Communication Skills: Listen attentively to customers to be able to decode information
- Organizational Skills: Able to manage resources efficiently and keep things organized
- Product Knowledge
Affiliations
- As someone who attended a French school, I find it fascinating to listen to and acquire knowledge in different languages.
- Additionally, I have a deep interest in creating garments and coordinating gatherings.
Certification
- Well-developed interpersonal skills, both written and oral, and the ability to communicate effectively with co-workers, peers, and community partners.
- Able to organize gatherings effectively on a budget.
- Able to sew garments for females.
- Valid G2 license and clean driver abstract
Languages
English
Full Professional
French
Limited
Igbo
Professional
Websites
Timeline
Post Graduate Certificate - Human Resource, And Marketing And Entrepreneurship
Trent University
09.2023 - Current
Funds Transfer/ Director
Quadprime Solution Limited
06.2020 - 06.2023
Creative Director/Relations Officer
Jesremelle Ltd (Fashion)
12.2013 - 06.2020
Customer Service Officer, Operations Department
Fidelity Bank plc
04.2007 - 12.2010
Diploma - French Language
Village Francaise Du Nigeria
Bachelor of Arts - English Language
Nnamdi Azikwe University
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