Nelly Carolina Aguirre Lopez
Mississauga,ON
Summary
Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Cleaner
GME Green Maples Environmental
Mississauga, ON
02.2024 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
Cleaner Supervisor
AFT Cleanning Services
Mississauga, ON
10.2023 - 01.2024
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
Cleaner
Hallmark
Mississauga, ON
03.2023 - 10.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Customer Service Representative
Farmatodo
Barranquilla, Colombia
11.2021 - 12.2022
- Provided assistance to customers through various channels (phone, email, live chat).
Resolved inquiries and issues efficiently, achieving a 95% customer satisfaction rate.
Trained new employees on system usage and best customer service practices.
Collaborated with other departments to improve processes and customer experience.
Customer Service Assistant
Olimpica
Barranquilla, Colombia
01.2021 - 11.2021
- Assisted customers in person, answering questions and resolving issues with products and services.
- Managed returns and exchanges effectively, ensuring customer satisfaction.
- Maintained up-to-date knowledge of store products and promotions.
- Frequently received commendations from customers for excellent service
and problem resolution.
Education
Architect - Architectural And Building Technology
Universidad De La Costa Cuc
Barranquilla, Colombia 01.2020
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Work Prioritization
- MS Office
- Issue Resolution
- Sales Support
- Complaint resolution
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cleaner
GME Green Maples Environmental
02.2024 - Current
Cleaner Supervisor
AFT Cleanning Services
10.2023 - 01.2024
Cleaner
Hallmark
03.2023 - 10.2023
Customer Service Representative
Farmatodo
11.2021 - 12.2022
Customer Service Assistant
Olimpica
01.2021 - 11.2021
Architect - Architectural And Building Technology
Universidad De La Costa Cuc