Nelly Rosas
Fresno
Summary
Proven ability to handle inquiries, resolve issues, and ensure positive customer experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Planet Fitness
06.2019 - 05.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Answered great amount of calls addressing customer inquiries.
Delivery Driver
Amazon
12.2023 - 06.2024
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated with dispatch to report issues and update delivery statuses effectively.
- Conducted vehicle inspections to maintain vehicle safety and compliance standards before and after shift.
Certified Sales Associate
Hertz
03.2023 - 12.2023
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist customers in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales.
Front Office Associate
Parker Palm Springs
09.2022 - 11.2023
- Processed and prepared documents such as forms and expense reports.
- Reviewed guests feedback and made appropriate adjustments to meet needs and address concerns.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Directed phone inquiries, answered guests questions and scheduled appointments/reservations.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Senior Caregiver
Atria Senior Living
01.2021 - 07.2021
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Maintained a clean, safe and well-organized environment for the residents.
- Offered companionship and kindness.
- Recorded status and duties completed in logbooks for management.
- Monitored residents vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Education
No Degree - Criminal Justice
California State University of San Bernardino
Associate of Arts - Criminal Justice
College of The Desert
05.2021
High School Diploma -
Coachella Valley High School
05.2018
Skills
- Bilingual
- Customer service
- Analytical thinker
- Punctual
- Maintain composure under pressure
- Effective communication
- Computer proficiency
- Microsoft Office, Google Docs and Excel trained
- Building trust and loyalty
- Data Confidentiality
- Policy and procedure adherence
Languages
Spanish
English
Timeline
Delivery Driver
Amazon
12.2023 - 06.2024
Certified Sales Associate
Hertz
03.2023 - 12.2023
Front Office Associate
Parker Palm Springs
09.2022 - 11.2023
Senior Caregiver
Atria Senior Living
01.2021 - 07.2021
Customer Service Associate
Planet Fitness
06.2019 - 05.2025
Associate of Arts - Criminal Justice
College of The Desert
High School Diploma -
Coachella Valley High School
No Degree - Criminal Justice
California State University of San Bernardino