Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nelly Rosas

Fresno

Summary

Proven ability to handle inquiries, resolve issues, and ensure positive customer experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Planet Fitness
06.2019 - 05.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Answered great amount of calls addressing customer inquiries.

Delivery Driver

Amazon
12.2023 - 06.2024
  • Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Communicated with dispatch to report issues and update delivery statuses effectively.
  • Conducted vehicle inspections to maintain vehicle safety and compliance standards before and after shift.

Certified Sales Associate

Hertz
03.2023 - 12.2023
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist customers in protecting assets.
  • Promoted products and services using upselling and other sales strategies.
  • Exceeded corporate quotas for monthly policy sales.

Front Office Associate

Parker Palm Springs
09.2022 - 11.2023
  • Processed and prepared documents such as forms and expense reports.
  • Reviewed guests feedback and made appropriate adjustments to meet needs and address concerns.
  • Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
  • Directed phone inquiries, answered guests questions and scheduled appointments/reservations.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Senior Caregiver

Atria Senior Living
01.2021 - 07.2021
  • Assisted residents with daily living needs to maintain self-esteem and general wellness.
  • Maintained a clean, safe and well-organized environment for the residents.
  • Offered companionship and kindness.
  • Recorded status and duties completed in logbooks for management.
  • Monitored residents vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

Education

No Degree - Criminal Justice

California State University of San Bernardino

Associate of Arts - Criminal Justice

College of The Desert
05.2021

High School Diploma -

Coachella Valley High School
05.2018

Skills

  • Bilingual
  • Customer service
  • Analytical thinker
  • Punctual
  • Maintain composure under pressure
  • Effective communication
  • Computer proficiency
  • Microsoft Office, Google Docs and Excel trained
  • Building trust and loyalty
  • Data Confidentiality
  • Policy and procedure adherence

Languages

Spanish
English

Timeline

Delivery Driver

Amazon
12.2023 - 06.2024

Certified Sales Associate

Hertz
03.2023 - 12.2023

Front Office Associate

Parker Palm Springs
09.2022 - 11.2023

Senior Caregiver

Atria Senior Living
01.2021 - 07.2021

Customer Service Associate

Planet Fitness
06.2019 - 05.2025

Associate of Arts - Criminal Justice

College of The Desert

High School Diploma -

Coachella Valley High School

No Degree - Criminal Justice

California State University of San Bernardino

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Nelly Rosas