Yousef Al-Hamdi
London
Summary
Dedicated and versatile professional with over two years of comprehensive experience in customer relations, demonstrated through a diverse background in various settings including physical therapy clinics, gym facilities, grocery stores, fast food franchises, and local restaurants. Adept at delivering exceptional customer service, fostering strong client relationships, and ensuring a positive experience for all patrons. Skilled in effective communication, problem-solving, and multitasking in fast-paced environments. Proven ability to collaborate with diverse teams, maintain high service standards, and adapt to different roles and responsibilities with ease. Committed to continuous learning and professional development, with a passion for pursing the dream as a physical/occupational therapist.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Ital Vera Pizza
09.2023 - 06.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Physiotherapist Volunteer
My Physio Sports And Rehab Center
09.2023 - 01.2024
- Mentored new physiotherapists, fostering professional growth within the clinic staff.
- Developed strong relationships with referring physicians, ensuring seamless communication and coordination for mutual clients'' needs.
- Assisted patient in obtaining appropriate assistive devices.
- Supported patients with exercises and therapy routines under the supervision of physiotherapists.
- Assisted in maintaining a clean and safe clinic environment, adhering to hygiene and safety standards.
- Gained a comprehensive understanding of physiotherapy practices and the healthcare industry through hands-on experience.
Back Kitchen
McDonald's
08.2021 - 04.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Consistently achieved high scores in customer satisfaction surveys and received commendations for outstanding service.
- Developed strong communication skills by interacting with a diverse customer base on a daily basis.
- Handled pressurized working hours with professionalism and efficiency.
Cashier
Real Canadian Superstore
02.2019 - 11.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Excel at building and maintaining strong, positive client-customer relationships by consistently delivering personalized service, addressing needs promptly, and ensuring high levels of satisfaction and loyalty.
- Helped customers complete purchases, locate items and join reward programs.
Recreation Assistant
Goodlife Fitness
07.2018 - 03.2019
- Helped gym members get accustomed to the facilities provided by the company.
- Worked closely with personal trainers and shadowed sessions between clients and trainers.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Honors Bachelor of Health - Kinesiology Health Science
York University
Toronto, ON04.2024
Skills
Interpersonal Skills:
- Patience and emotional intelligence
- Empathy and compassion
- Strong communication and active listening
- Bilingual
Technical and Clinical Skills:
- Knowledge of human anatomy and physiology
- Familiarity with therapeutic techniques and interventions
- Understanding of adaptive equipment and assistive technologies
Academic and Research Skills:
- Strong analytical and critical thinking abilities
- Proficiency in research methodologies and data analysis
- Excellent written communication for academic writing
- Ability to review and synthesize scientific literature
Problem-Solving and Adaptability:
- Creative thinking in designing therapeutic activities
- Flexibility in adapting to changing patient needs
- Effective decision-making under pressure
- Strong conflict resolution and negotiation skills
Certification
First Aid & CPR certified
Availability
Available to start immediately
Timeline
Customer Service Representative
Ital Vera Pizza
09.2023 - 06.2024
Physiotherapist Volunteer
My Physio Sports And Rehab Center
09.2023 - 01.2024
Back Kitchen
McDonald's
08.2021 - 04.2022
Cashier
Real Canadian Superstore
02.2019 - 11.2019
Recreation Assistant
Goodlife Fitness
07.2018 - 03.2019
Honors Bachelor of Health - Kinesiology Health Science
York University
First Aid & CPR certified
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