Summary
Overview
Work History
Education
Skills
Timeline
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Neharika Thakur

Winnipeg,MB

Summary

I am an experienced IT Support Specialist with 5 years of technical experience to provide resolutions to internal company employees. I am a solution focused individual who is known to exceed targets. I provide quality work in a timely manner. My analytical abilities allow me to easily determine the root cause of problems and establish steps in order to solve it.I do have a 4 years of experience in software industry where I worked in designing and development of web/Internet applications. I have worked on E-commerce, Loyalty, Coupon, Travel plateform.So my overall experience is a combination of strong troubleshooting skills which comes from my current role including product understanding and development .

Overview

11
11
years of professional experience

Work History

End User Support Specialist

SkipTheDishes
02.2020 - Current
  • Responsible for diagnosing and resolving incidents and requests from users in a timely manner.
  • Provide coaching and mentoring to apprentices and junior support technicians.
  • Work with the End User Technology Team Leader on company projects and escalations.
  • Deliver high-quality services and maintain quality.
  • Troubleshoot, maintained, updated, and replaced computer hardware and peripheral devices
  • Auditing Various Lists/Applications/Licenses
  • Created multiple guides in order to help end-users to resolve their day-to-day technical issues. Handling live technical support mediums to provide instant resolutions to end users like providing access to particular tools and Login issues.

Restaurant Care Specialist

SkipTheDishes
03.2019 - 02.2020
  • Provide live support to couriers, customers, and restaurants
  • Resolving conflicts with an emphasis on helping our partners succeed
  • Facilitate communication between all parties involved in each delivery
  • Qualify and screen potential couriers
  • Built Stakeholders loyalty through timely and effective one call resolution
  • Provide management support to couriers remotely at Skip headquarters
  • Maintain a positive relationship with partnered couriers
  • Go the extra mile to make sure that all stakeholders getting true Skip experience

Store Associate

TJX Canada Style (Winners)
10.2018 - 03.2019
  • Understand and be knowledgeable of BEST operational standards and monitor service-area performance against these standards
  • Replenish fixtures, bunks, and shelves in an orderly and accurate manner
  • Execute merchandising policies and maintain standards
  • Complete markdowns in a timely and accurate manner
  • Initiate and participate in store recovery as needed
  • Process and prepare merchandise for the sales floor utilizing the principles of WorkSmart
  • Demonstrate a high degree of customer service while processing all refunds, exchanges, and purchases in accordance with our guidelines
  • Be responsible for the daily administration of store funds in and out of the cash office

Software Engineer

BEBB India Pvt. Ltd
02.2016 - 07.2017

Software Engineer

Kinobeo Software Sol. Pvt. Ltd.
03.2015 - 02.2016

Software Enginee

TranceServe IT Solutions Pvt. Ltd
01.2013 - 10.2014

Education

Bachelor of Technology - Computer Science

Punjab Technical University
09.2012

Skills

  • Excellent Communication Skills and Soft Spoken
  • Self-control & Patience during high volume work flow
  • Pay attention to every single detail
  • Being empathetic towards customers' needs
  • Good organizational and priority management skills
  • Ability to do multi task as per the requirements
  • Adaptable & Flexible
  • Ability to be a Critical & Lateral thinker to solve complex problems
  • Proactively approaching all the needs and requirements
  • Extensive knowledge of Programming Language: PHP,net ,Java, OOPS, Unix, HTML, JavaScript , SQL, Agile Methodologies
  • Extensive knowledge of Windows desktop (Windows 7, Windows 8x, 10), Mac OSX and Chrome OS
  • Extensive knowledge of Active Directory, Azure Active Directory, Okta, Intune, Powershell, Atlassian (Confluence and Jira Service Desk), Google Enterprise G Suite Applications, Microsoft Office Suite Applications, Zendesk Customer Service Software, Zopim Chat, and Support for Windows, Mac, iOS, and Android systems

Timeline

End User Support Specialist

SkipTheDishes
02.2020 - Current

Restaurant Care Specialist

SkipTheDishes
03.2019 - 02.2020

Store Associate

TJX Canada Style (Winners)
10.2018 - 03.2019

Software Engineer

BEBB India Pvt. Ltd
02.2016 - 07.2017

Software Engineer

Kinobeo Software Sol. Pvt. Ltd.
03.2015 - 02.2016

Software Enginee

TranceServe IT Solutions Pvt. Ltd
01.2013 - 10.2014

Bachelor of Technology - Computer Science

Punjab Technical University

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Neharika Thakur