Summary
Overview
Work History
Education
Skills
Certification
Timeline
Quote
Work Availability
Work Preference
Interests
Accomplishments
Hi, I’m

Nitish Trikha

Surrey,BC
Nitish Trikha

Summary

  • Technical Support IT professional with over 8 years of experience specializes in providing top-notch end-user support and excels in hardware troubleshooting.
  • Demonstrates a strong ability in diagnosing complex technical issues.
  • Skilled in ensuring the seamless functionality of desktop and mobile devices, aiming to boost operational efficiency and elevate user satisfaction through expertise in Microsoft 365 Administration, Intune Management, and Desktop Support.

Overview

8
years of professional experience
1
Certification

Work History

Happy Planet foods Inc.
Burnaby, BC

End user support specialist
02.2022 - Current

Job overview

  • Diagnosed and resolved issues related to printers, desktop applications, and software on users' computers, ensuring efficient and reliable operation
  • Provided technical support to end-users by troubleshooting hardware and software problems, ensuring seamless functionality
  • Assisted users with troubleshooting and resolving issues related to iPhone, iPad, and Android phones
  • Configured and troubleshooted mobile device settings, email synchronization, and connectivity problems to ensure seamless functionality
  • Managed and maintained Active Directory services, including user accounts, security groups, and organizational units
  • Planned and executed domain migration projects, ensuring a smooth transition from one domain to another
  • Coordinated and executed the deployment of new laptops and mobile devices to end-users, ensuring compliance with organizational policies and standards
  • Provided efficient and timely technical assistance to users by remotely troubleshooting through TeamViewer and resolving IT issues, ensuring uninterrupted workflow
  • Administered user accounts, permissions, and security settings in Microsoft 365
  • Managed device enrollment, configuration, and compliance through Intune device management.

Lululemon Athletica
Delta, BC

IT hardware support
10.2021 - 02.2022

Job overview

  • Troubleshooting zebra and Lexmark printers
  • Re-imaging existing computers through SCCM
  • Responding to tickets from staff members through ServiceNow
  • Installing new systems and hardware
  • Providing regular maintenance to existing hardware and computer systems
  • Replacing malfunctioning or damaged hardware.

London Drugs
Langley, BC

Service Technician (Part-time)/Technical Specialist
10.2020 - 02.2022

Job overview

  • Diagnose computer problems and provide solutions
  • Install and configure hardware and software components
  • Repair or replace damaged hardware
  • Provide quality service in a professional, courteous, and helpful manner
  • Perform inventory counts, merchandise, and maintain the professional sales image of the department.

TeamViewerTim Hortons
Prince George, BC

Customer Service/Cashier
10.2018 - 09.2020

Job overview

  • Handling the cash counter and taking orders
  • Making orders and serving customers in a timely manner.

SK INSTITUTE
Patiala, INDIA

Network Administrator
08.2016 - 07.2018

Job overview

  • Troubleshoot the LAN and WAN related issues of customers which include all routing, switching, connecting issues
  • Hands-on experience with Microsoft office
  • Take control of client machines and make necessary changes needed for their proper functioning
  • Installing Oracle VMware to use Linux on required systems
  • Documenting problems and solutions
  • Optimize the usage by ensuring efficient use of servers and client machines
  • Taking care of spam, threats, and viruses on computer systems
  • Providing technical guidance and assistance which includes applying system updates, post installation, support on networking and server issues.

Education

College of New Caledonia

Post Diploma in Information Technology
01.2020

University Overview

Punjab Technical University

Bachelor of Technology, Computer Science and Engineering
01.2014

University Overview

PSBTE

Diploma in Computer Engineering
01.2011

University Overview

Skills

  • Patience, determination, and persistence in troubleshooting client issues
  • Proactive prioritization and operation
  • Excellent interpersonal and analytical skills
  • Exceptional liaison and troubleshooting abilities

Certification

  • Comptia A+

Timeline

End user support specialist
Happy Planet foods Inc.
02.2022 - Current
IT hardware support
Lululemon Athletica
10.2021 - 02.2022
Service Technician (Part-time)/Technical Specialist
London Drugs
10.2020 - 02.2022
Customer Service/Cashier
TeamViewerTim Hortons
10.2018 - 09.2020
Network Administrator
SK INSTITUTE
08.2016 - 07.2018
College of New Caledonia
Post Diploma in Information Technology
Punjab Technical University
Bachelor of Technology, Computer Science and Engineering
PSBTE
Diploma in Computer Engineering

Quote

The way to get started is to quit talking and begin doing.
Walt Disney
Availability
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Work Preference

Work Type

Full Time

Location Preference

RemoteHybrid

Important To Me

Work-life balanceCareer advancement4-day work weekPaid time offHealthcare benefitsCompany CultureTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programsStock Options / Equity / Profit Sharing

Interests

Talking to users about their experience in IT

Accomplishments

Accomplishments
  • Collaborated with team of 2 in the development of Project Refresh.

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Nitish Trikha