NEHA VERMA
Cerritos,CA
Summary
With over 5 years of experience, dedicated, versatile, and detail-oriented Administrative Assistant. Thrives on learning new tasks and fulfilling a variety of roles to support the team. Acknowledged for work potential, record-keeping, and customer service skills by previous employers. Excels in clerical tasks and capable of managing multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Poplar Avenue Clinic
07.2019 - Current
- Company Overview: Obstetrics and Gynecology
- Organized, filed, and accurately entered patient medical information into the eClinicalWorks database.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated patient information and insurance details for accurate electronic medical records.
- Performed front desk duties as needed to ensure smooth clinic operations.
- Sorted and distributed incoming and outgoing mails for multiple providers
- Collected and maintained weekly payments, processed deposits, and managed invoices.
- Transcribed patient office notes, including history, examinations, diagnoses, treatments, and procedures.
- Trained new employees on medical transcription and documentation procedures.
- Maintained and analyzed medical records, ensuring compliance with facility policies for multiple providers
- Processed and prioritized medical record release requests while adhering to regulations.
- Managed over 100 daily incoming faxes and emails for multiple providers.
- Managed incoming patient referrals daily for multiple providers, maintained a daily list and scheduled accordingly
- Entered ICD-10/CPT billing codes for patient visits.
- Coordinated surgery scheduling, obtaining pre-op testing, orders, clearances, and prior authorizations.
- Collaborated with the team to resolve errors and enhance patient care services.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for multiple providers by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of third party requests while minimizing errors in financial records.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Education
Master's - Healthcare Administration
Liberty University
Lynchburg, VA05.2022
Bachelor of Science - Biology
Christian Brothers University
Memphis, TN12.2018
Associate of Science - Biology
Dyersburg State Community College
Covington, TN01.2016
Skills
- Efficient problem solver
- Proficient in MS Office Suite (Word, Excel, Outlook)
- Scheduling and calendar management
- Invoice Processing
- Excellent communication skills and interpersonal skills
- Record-keeping
- Office coordination
- Time management and Prioritization
- Detail oriented
- Multitasker
- Administrative Support
- Customer relations
Accomplishments
- Lasallian Scholarship, 2016-Present
- Beta Beta Beta (Tri-Beta) Biology Honor Society, 2017-Present
- Honor Society Strength and Honor, 2018-Present
- Deans List, 2016
- Phi Theta Kappa, 2014-Present
- Certificate of Recognition for high academic performance for two consecutive years, 2014
Languages
Hindi
Native or Bilingual
Timeline
Administrative Assistant
Poplar Avenue Clinic
07.2019 - Current
Bachelor of Science - Biology
Christian Brothers University
Associate of Science - Biology
Dyersburg State Community College
Master's - Healthcare Administration
Liberty University
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