NEHA VERMA

Administrative Assistant

Poplar Avenue Clinic

07.2019 - Current

Company Overview: Obstetrics and Gynecology
Organized, filed, and accurately entered patient medical information into the eClinicalWorks database.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Updated patient information and insurance details for accurate electronic medical records.
Performed front desk duties as needed to ensure smooth clinic operations.
Sorted and distributed incoming and outgoing mails for multiple providers
Collected and maintained weekly payments, processed deposits, and managed invoices.
Transcribed patient office notes, including history, examinations, diagnoses, treatments, and procedures.
Trained new employees on medical transcription and documentation procedures.
Maintained and analyzed medical records, ensuring compliance with facility policies for multiple providers
Processed and prioritized medical record release requests while adhering to regulations.
Managed over 100 daily incoming faxes and emails for multiple providers.
Managed incoming patient referrals daily for multiple providers, maintained a daily list and scheduled accordingly
Entered ICD-10/CPT billing codes for patient visits.
Coordinated surgery scheduling, obtaining pre-op testing, orders, clearances, and prior authorizations.
Collaborated with the team to resolve errors and enhance patient care services.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Optimized calendar management for multiple providers by scheduling appointments strategically while considering priorities and minimizing conflicts.
Streamlined invoice processing procedures to ensure timely payment of third party requests while minimizing errors in financial records.
Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.