Crystal Yip
Richmond Hill,ON
Summary
Experienced at office administration tasks with strong problem solving and communication skills. Utilizes organizational skills and attention to detail to manage accuracy of documentation effectively. Strong understanding of administrative procedures and working in a team.
Overview
11
11
years of professional experience
Work History
Mail Out/ Donor Services Administrative Clerk
Hope and Healing International
11.2021 - Current
- Communicate with donors via phone and email to confirm deliveries and respond to inquiries
- Utilize spreadsheets to close days by entering batch numbers to coordinating deposit numbers
- Print and process letters, documents, photos, etc. on a daily basis as needed
- Communicate with donors via phone and email to confirm or update addresses as needed
- Maintain warehouse inventory by keeping track of all incoming and outgoing shipments and mailings on a daily basis
- Prepare shipments and schedule courier services for all departments as needed
- Edit, test, and upload thank you letters to Studio Enterprise
Founder and Principle Artist
Crystal Elle Beauty
05.2014 - Current
- Provide make-up, hair and lash services for formal functions such as weddings and professional photoshoots
- Correspond to emails in a timely manner to generate new leads while servicing existing clients
- Manage scheduling, account keeping and all other business activities
- Arrive promptly to all appointments to ensure the best quality of service for clients
- Prepare for each client based on their individual needs
- Designed and manage online presence (Website, Facebook, Instagram)
Administrative Coordinator
360 Medical Centre
03.2019 - 11.2021
- Schedule and coordinate appointments for family physicians and specialists
- Maintained utmost discretion when handling confidential information
- Provided outstanding customer service when greeting, booking and following up with patients
- Handle all physician billings and submitting to OHIP on a monthly basis and fixing errors as they occurred
- Purchase and maintain office supply inventories while adhering to company budget
- Type documents such as drafts, memos, and emails
- Ensure all office forms and signs are up to date by using design and software programs as needed
Day Program Coordinator
Unique Glow Day Program
09.2015 - 02.2019
- Planned and executed programs to develop academic and life skills of girls with developmental disabilities by building community and personal relationships
- Used practical ways to teach life skills such as grocery shopping and going to the library
- Planned different programs to enhance further understanding of the self and ways of communicating
Senior ABI Rehabilitation Worker
March of Dimes Canada
04.2016 - 10.2017
- Supported individuals with Acquired Brain Injuries with community integration and daily tasks including, but not limited to grocery shopping and going to the gym
- Participated in consumer and goal focused service to ensure quality and meaningful service
- Responsible for keeping up with updated documentation and filing notes on a timely basis to ensure accountability of service
- Maintained communication with consumers and their family to professional and open relationships
- Open communication between coworkers and supervisors to ensure service and administrative work is in accordance to policy
Summer Camp Staff
Community Living York South
09.2014 - 08.2015
- 1:4 Support ratio for individuals with developmental disabilities
- Planned and executed creative activities and programs accordingly
- Learned to be flexible and well prepared as unexpected situations arose
- Ensured that programs were executed with care and quality for service users
Education
Bachelor - Social Work
Ryerson University
05-2016
Skills
- Exceptional written and verbal communication skills
- Takes initiative while being detail oriented
- Prioritizing tasks and Time Management
- Outgoing personality
- Database entry
- Efficient problem solver
- Documentation and recordkeeping
- Spreadsheets management
- Computer proficient in iOS and Microsoft Office
Languages
English
Native or Bilingual
Chinese (Cantonese)
Limited Working
Timeline
Mail Out/ Donor Services Administrative Clerk
Hope and Healing International
11.2021 - Current
Administrative Coordinator
360 Medical Centre
03.2019 - 11.2021
Senior ABI Rehabilitation Worker
March of Dimes Canada
04.2016 - 10.2017
Day Program Coordinator
Unique Glow Day Program
09.2015 - 02.2019
Summer Camp Staff
Community Living York South
09.2014 - 08.2015
Founder and Principle Artist
Crystal Elle Beauty
05.2014 - Current
Bachelor - Social Work
Ryerson University
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