Neha Pashan
Brampton
Summary
As an experienced professional with a diverse background in mortgage industry, office management, administration, and Customer service, I have developed a skill set that makes me an exceptional candidate for various roles. My recent experience as an office manager and Mortgage agent level-1 at Abhinav Capital Limited. has allowed me to showcase my proficiency in handling Customer service , administrative tasks, coordinating appointments, and maintaining accurate records while offering exceptional customer service. In my role as a administrative associate I have gained valuable experience in managing daily administrative operations, overseeing schedules, and providing personalized design services to clients. In addition to my strong organizational, problem-solving, and communication skills, my fluency in Punjabi, Hindi, and English enables me to effectively interact with diverse client bases. Overall, my expertise combined with my commitment to excellence, make me a well-rounded and valuable candidate.
Overview
12
12
years of professional experience
Work History
Office Manager and Mortgage Agent Level-1
Abhinav Capital Limited
01.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Administration Assistant
Fair Deal Realty Inc.
01.2021 - 01.2023
- Provided comprehensive administrative support to real estate agents, brokers, and office staff, ensuring efficient operations
- Handled incoming and outgoing correspondence, including phone calls, emails, and faxes, facilitating timely and professional communication with clients and colleagues
- Maintained accurate records of property listings, client information, and transaction details in the company database
- Coordinated and scheduled appointments, property showings, and open houses, optimizing time management for agents and brokers
- Prepared and processed real estate documents, including contracts, agreements, and disclosure forms, ensuring accuracy and compliance with industry regulations
- Assisted with the creation and distribution of marketing materials, such as flyers, brochures, and social media content, to promote property listings and generate leads
Sales Manager
Aquaflux Pvt Limited
09.2012 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
Bachelor of Arts -
Punjab University
Advanced Diploma - Fashion Designing
NIFD
Mortgage agent Level-1 Course - Mortgage Agent
Remic
Toronto, ON02-2023
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Administrative support
- Credit and collections
- Relationship building
- Policy implementation
- Business administration
- Compliance monitoring
- MS office
- Customer relationship management
Languages
Punjabi
Hindi
English
Technologyproficiencies
- Microsoft Office Products
- Google/Adobe Suite
- Reporting Tools
- Communication Software
- Scarlett CRM
Timeline
Office Manager and Mortgage Agent Level-1
Abhinav Capital Limited
01.2023 - Current
Administration Assistant
Fair Deal Realty Inc.
01.2021 - 01.2023
Sales Manager
Aquaflux Pvt Limited
09.2012 - 01.2021
Advanced Diploma - Fashion Designing
NIFD
Bachelor of Arts -
Punjab University
Mortgage agent Level-1 Course - Mortgage Agent
Remic
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