Neha Malhotra
Markham
Summary
Self-motivated and reliable professional seeking an opportunity in a reputed organization where I can highlight my skills and contribute to the organization's growth and my personal growth as well. Dedicated customer service professional with 2 years of experience in the field.
Overview
3
3
years of professional experience
Work History
SUPERVISOR
SHELL
04.2023 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to company policies and safety standards for a team of 10 employees
- Managed staff schedules, provided training, and conducted performance evaluations, resulting in a 15% increase in team productivity and a 10% decrease in turnover
- Handled customer inquiries and resolved complaints promptly, improving customer satisfaction ratings by 20%
- Monitored inventory levels, coordinated with suppliers, and managed ordering processes, keeping best stock availability, and reducing shortages by 25%
- Conducted cash handling, reconciled daily sales, and prepared financial reports, ensuring 99% accuracy in record-keeping and accountability for over $10,000 in daily transactions
CUSTOMER SERVICE REPRESENTATIVE
SHELL
04.2022 - 03.2023
- Established strong customer service skills through daily, frequent interactions with shoppers
- Attained valuable 'client-provider' relationship experience by developing and supporting relationships with store regulars
- Formed a basic understanding of business dialogue through interactions with both management members and vendors
- Maintained thorough knowledge of store merchandise to provide helpful aid to customers and completed shift audit
Education
POSTGRADUATE - GLOBAL BUSINESS MANAGEMENT
GEORGIAN COLLEGE
TORONTO, ON08.2023
BACHELOR OF BUSINESS ADMINISTRATION - LEGISLATIVE LAW
ANSAL UNIVERSITY
India03.2021
Skills
- Excellent communication skills
- Attention to detail
- Accuracy in procedures
- Record-keeping
- Ability to collaborate
- Decision making
- Innovative ideas
- Customer service experience
- Ownership
- Accountability
- Resolving customer queries
Languages
English
Full Professional
Hindi
Full Professional
Timeline
SUPERVISOR
SHELL
04.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
SHELL
04.2022 - 03.2023
POSTGRADUATE - GLOBAL BUSINESS MANAGEMENT
GEORGIAN COLLEGE
BACHELOR OF BUSINESS ADMINISTRATION - LEGISLATIVE LAW
ANSAL UNIVERSITY
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