Mahum Quddus
Maple,Canada
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Paladin Security; Mackenzie Richmond Hill Hospital
Richmond Hill, ON
01.2024 - Current
- Utilized strong communication and interpersonal skills to build trust and relationships with team members.
- Created and implemented strategies to improve team morale and motivation.
- Assisted in the development and implementation of new processes and procedures.
- Generated reports to document assembly activities and progress.
- Monitored inventory levels and reordered materials as needed.
- Monitored and analyzed security operations, providing actionable insights that contributed to increase in client satisfaction ratings.
- Collaborated with management to develop and execute a proactive security strategy, reducing on-site incidents.
- Provided mentorship and guidance to junior team members to support their professional development.
Mobile Patrol Security Officer
Valguard Security Inc
Concord, ON
12.2023 - 10.2024
- Implemented and maintained strict access control measures to enhance facility security.
- Responded promptly to emergency situations, ensuring swift resolution.
- Conducted thorough security patrols, identifying and addressing safety hazards.
- Collaborated with emergency response teams to develop and improve crisis management protocols.
- Achieved reduction in security incidents through proactive monitoring and intervention.
Customer Service
Pita Land
Woodbridge, ON
12.2021 - 12.2023
- Responsible for Customer food order
- Cashier
- Analyzed customer feedback data to identify trends and areas for improvement, leading to increase in customer satisfaction.
- Resolved complex customer complaints with empathy and professionalism.
Education
Completed - Law, Security & Police Foundations
Anderson College
12-2023
O.S.S.D - undefined
Yorkdale Adult Learning Center
03-2022
Skills
- Team Building
- Supervisory Experience
- General Public
- Client Services
- Stress Management
- Communication and Note Taking
- Attention to Details
- First Aid and CPR Certified
- Skilled in Analyzing and Decision-Making
- Hardworking and Dedicated to Finishing all Tasks Accurately
- Excellent Communication Skills
- Work well independently and in a Group Setting
- Excellent organizational skills
- Excellent written and communication skills
- Experience of deescalating
- Decision Making
- Mentoring
LANGUAGES
English : Advanced
Urdu : Advanced
Certification
- First Aid and CPR Certified
- Certified CHSO
- Certified MELO
- Opioid Harm Reduction
- Firearm License
- Possession and Acquisition Licence
- Certified MOAB
- Certified WHMIS
- Certified AODA
- Use of Force
- Smart Serve
Smart Serve
Timeline
Supervisor
Paladin Security; Mackenzie Richmond Hill Hospital
01.2024 - Current
Mobile Patrol Security Officer
Valguard Security Inc
12.2023 - 10.2024
Customer Service
Pita Land
12.2021 - 12.2023
O.S.S.D - undefined
Yorkdale Adult Learning Center
Completed - Law, Security & Police Foundations
Anderson College