Neha Kapoor
Lasalle,ON
Summary
Experienced retail management professional and Results-focused Supervisor with a proven track record of increasing team productivity and operational efficiency. Adept at managing and motivating staff to achieve continuous improvements and elevate customer service standards. Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 8 years of experience to dynamic new position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Supervisor & Certified Canada Post Clerk
Shoppers Drug Mart, Devonshire Mall
09.2023 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Conducted inventory analysis & maintain backroom overstock to determine optimal stock levels.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Mentored new sales associates to contribute to store's positive culture.
- Printing labels and talkers
- Handle Post Office operations including all type of returns
- Handle store facing according to daily or weekly offers and advertisements.
Supervisor
Loblaw, Starbucks
06.2023 - 09.2023
- Greeted customers in a friendly and welcoming manner, providing recommendations and answering questions about coffee and menu items
- Prepared and served a variety of coffee and tea beverages, including espresso-based drinks, brewed coffee, and specialty beverages
- Maintained cleanliness and organization of the workspace, including the espresso bar, brewing equipment, and dining area
- Operated cash registers, processed customer orders accurately, and handled cash and card transactions efficiently
- Collaborated with team members to ensure smooth operation during busy periods and maintain a high level of customer satisfaction
- Followed standard recipes and procedures to ensure consistent quality in beverage preparation
- Assisted with inventory management, including restocking supplies and monitoring product levels
- Participated in ongoing training programs to enhance knowledge of coffee, brewing methods, and customer service skills
- Frequently inspected production area to verify proper equipment operation.
Administrator & Customer Relationship
Cambridge Court World School
03.2020 - 02.2023
- Was managing and coordinating Teachers and Parent's
- All interschool webinars and activities handling
- Enhanced performance through collaboration with diverse teams
- Coordinated with other supervisors, combining group efforts to achieve goals
- Delegated work to staff, setting priorities and goals
- All syllabus and Exam Approvals done under me
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- Developed work schedules according to budgets and workloads, covering priority tasks
- Managing Children Admission procedure
- Resolving all Parent Queries
Retail Sales Associate
Big Bazar Retail Store
01.2018 - 02.2020
- Greet and assist customers with their purchases, providing product knowledge and recommendations to enhance their shopping experience
- Achieve and exceed sales goals by promoting current promotions, upselling, and cross-selling
- Process cash and credit transactions accurately and efficiently, maintaining proper cash handling procedures
- Monitor and replenish inventory levels, ensuring adequate stock is available for customers
- Processed cash and credit transactions for customers while maintaining proper cash handling procedures
- Assisted customers with their purchases, providing product knowledge and recommendations to enhance their shopping experience
- Maintained a clean and organized store, including stocking shelves and cleaning the store
- Keep department areas neat and ensure health and safety standards
Education
Bachelor Of Computer Science - Computer Science
Birla Institute of Technology
Mesra, Jharkhand05.2006
High School Diploma - English, Math's, Accounts, Business Studies
D.A.V Shymali
Ranchi, Jharkhand03.2003
High School Diploma - English, Math's, Science, Hindi, Social - Science
Bishop Westcott Girls School
Ranchi, Jharkhand03.2001
Skills
- Staff Supervision
- Excellent communication skills
- Relationship Building
- Work Planning and Prioritization
- Customer Service
- Sales
- Inventory Management
- Cash Handling & accuracy
- Deposits
- Point of sale systems
- Operational efficiency
- Credit returns processing
- Cash counting
- Accurate money handling
- A team player
- Motivated to learn new things
- Team Building
- Handling Complaints
- Staff Development and Training
- Motivational Leadership
- Time Management
- Teaching & Mentorship
- Interpersonal
- Problem-Solving
- Customer loyalty and retention
- Restocking oversight
Inventory management
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Certification
Web Designing, APTECH, 2002
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
References
Available upon request.
Timeline
Store Supervisor & Certified Canada Post Clerk
Shoppers Drug Mart, Devonshire Mall
09.2023 - Current
Supervisor
Loblaw, Starbucks
06.2023 - 09.2023
Administrator & Customer Relationship
Cambridge Court World School
03.2020 - 02.2023
Retail Sales Associate
Big Bazar Retail Store
01.2018 - 02.2020
High School Diploma - English, Math's, Accounts, Business Studies
D.A.V Shymali
High School Diploma - English, Math's, Science, Hindi, Social - Science
Bishop Westcott Girls School
Web Designing, APTECH, 2002
Bachelor Of Computer Science - Computer Science
Birla Institute of Technology
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