Bhagwant Kaur Singh
Calgary,AB
Summary
Versatile customer service provider with 18 years of experience, which also includes 14 years working with Canada Post. Strong dedication to providing excellent customer service. Creative problem solver to address customer’s needs going beyond their expectations. Experience working as a team leader. Effective in working independently and a great collaborator.
Overview
11
11
years of professional experience
Work History
Front Store Clerk and Canada Post Office Manager
7-Eleven and Canada Post Office
Calgary, AB
- 10.2022
- Performed sales transactions for gas, store products and food items
- Managed store cash register, ensured the accuracy of daily counts and resolved issues related to transactions
- Executed stocking activities for store products, received shipments from vendors and maintained the cleanliness of the sales floor
- Effectively supervised the day-to-day operations of a busy Canada Post Dealership outlet
- Facilitated a detailed orientation and mentored new staff to ensure ongoing strong customer service
- Maintained records of stock levels, promotion of the business, as well as budgets and occupational health and safety
- Manage the accurate and expedient movement of mail and parcels through postal and parcel sorting facilities
- Made effective utilization's of manpower, equipment, and facilities to meet service objectives.
Front Store and Canada Post Office Clerk
Brentwood Hallmark Gift and Canada Post Office
Calgary, AB
06.2008 - 01.2014
- Developed floor plans for everyday and seasonal assortment to maximize the business and produce the best adjacency's for store, remodeling and acquisitions
- Communicated drive period manual execution guidelines and information to implement Hallmark programs
- In Canada Post office processed customer transactions, including money orders, money gram, stamps and other postal services
- Weigh mail for correct postage, received and delivered letters and packages
- Effective strong communication abilities, fine attention to detail, basic computer literacy and skilled in developing and implementing new systems and procedures
- Collaborative team player with a strong commitment to delivering exceptional service and exceeding customer expectations
- Sort and distribute PO Boxes mail, prepare outgoing mail for delivery and maintain records of customer transactions
- Experienced at sorting incoming and outgoing mail, input Carded Items, RTS, Carded inventory and can input order on SAP.
Front Store Clerk
Relay
Calgary, AB
09.2004 - 12.2006
- Successfully handled cash register operations, customer service, and stocking duties in a fast-paced retail store
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
- Maintained a positive attitude and extensive knowledge of product offerings to direct customers to the merchandise they were seeking
- Recognized as sales associate of the year in 2005 for collecting the highest donations for Children’s charity foundation across Canada.
Warehouse Associate
Flyer Force
Calgary, AB
06.2003 - 06.2004
- Maintained a high level of knowledge of warehouse operations and products
- Walked warehouse for entire shifts to pick merchandise according to order
- Operated warehouse equipment to assemble flyers for deliveries
- Carried out pushing, pulling, bending, stooping, kneeling, and lifting to 50lbs in warehouse environment
- Oversee receiving and processing of incoming stock, picking orders from the warehouse stock and managing them.
Education
Business Administration Diploma -
ABM College
Calgary, AB07.2022
Skills
- Customer Service
- Cash Handling Accuracy
- Team Management
- Inventory Control
- Sales Support
- Money orders
- Tracking protocols
- Postal service product knowledge
Leadership Experience
Motivating employees and inspiring them is one of the most important leadership qualities and key to success, because when employees are motivated, they are more productive to give excellent customer service. As a Manager of the Canada Post Office and the team therein, ensuring it be profitable. I have provided a safe customer focused operation.
Communication Skills
During my 18 years of customer service experience, I have developed strong communication skills, and I am able to clearly convey my points to different customers. I am a great active listener, which aids in my ability to understand the situation so I can provide the best solution that meets the customer’s needs and expectations.
References
- Jeff Burgess, Retail Business Manager Canada Post, Jeff.burgess@canadapost.ca, 403-703-3177, 1100 49th Ave NE Suite 824, Calgary, AB, T2E 0A0
- Neha Kala, Canada Post Office Manager, Kalaneha@gmmail.com, 403-966-1038 (Preferably by email)
Timeline
Front Store and Canada Post Office Clerk
Brentwood Hallmark Gift and Canada Post Office
06.2008 - 01.2014
Front Store Clerk
Relay
09.2004 - 12.2006
Warehouse Associate
Flyer Force
06.2003 - 06.2004
Front Store Clerk and Canada Post Office Manager
7-Eleven and Canada Post Office
- 10.2022
Business Administration Diploma -
ABM College
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