Neha Chawla
Langley,BC
Summary
Highly organized and dependable candidate seeking a travel agent position with a fast-paced organization. Skilled in assisting individuals, groups, and companies in selecting and making complete arrangements for their traveling needs. Successfully manages multiple priorities with a positive attitude and is willing to take on additional responsibilities to meet team goals. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker eager to secure an entry-level position as a Travel Agent and ready to contribute to the team in achieving company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Counter Executive (domestic & international ticketing)
G.T.B. Travels World
New Delhi, India
06.2015 - 04.2019
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Enhanced customer experience by creating visually appealing displays and maintaining a clean store environment.
- Exceeded personal sales goals regularly, leading the team towards overall success within the company.
- Developed strong relationships with clients for repeat business and referrals.
Counter Executive (domestic & international ticketing)
Innovation Travels Pvt. Ltd.
New Delhi, India
09.2010 - 04.2011
- Provided personalized consultations for customers seeking product recommendations tailored to their individual needs.
- Achieved consistent performance recognition through excellence in sales achievements and customer service delivery.
International Counter Executive
Travel in Style
New Delhi, India
04.2006 - 07.2010
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Collaborated with team members to achieve monthly sales targets and performance goals.
- Achieved consistent performance recognition through excellence in sales achievements and customer service delivery.
- Conducted regular audits of physical inventory, identifying discrepancies and making adjustments as needed.
Education
Senior Secondary - 12th grade
Central Board of Secondary Education (CBSE); Cambridge Foundation School
New Delhi01.2004
Secondary - 10th Grade
Central Board of Secondary Education (CBSE); Cambridge Foundation School
New Delhi01.2002
Skills
- Excellent experience of working with hotels and airlines as clients across the market segment
- Effective communication, interpersonal, and data management skills
- Proficient in computerized reservations systems (Amadeus), Microsoft word, excel
- High commitment for customer service with impressive abilities to fulfill their requests in time
- Handled processing of payments from clients
- Complaint Handling
- Data Entry Efficiency
- Stock replenishment
Certification
- Computerised Reservation System (Amadeus), India International Trade Centre (IITC), Mumbai,2005-10 -2005-11
- Diploma in International Airlines & Travel Management, India International Trade Centre (IITC), Mumbai,2005-06 -2005-09
Languages
English - Full Professional
Full Professional
Hindi - Native or Bilingual
Native or Bilingual
Timeline
Counter Executive (domestic & international ticketing)
G.T.B. Travels World
06.2015 - 04.2019
Counter Executive (domestic & international ticketing)
Innovation Travels Pvt. Ltd.
09.2010 - 04.2011
International Counter Executive
Travel in Style
04.2006 - 07.2010
Senior Secondary - 12th grade
Central Board of Secondary Education (CBSE); Cambridge Foundation School
Secondary - 10th Grade
Central Board of Secondary Education (CBSE); Cambridge Foundation School