Summary
Overview
Work History
Education
Skills
References
Languages
Certification
References
Timeline
Generic

Ana Vasquez

Calgary,Alberta

Summary

A dynamic and detail-oriented professional with comprehensive background in Travel and Tourism management who focuses on resulting customer satisfaction through exceptional service. A Travel and Tourism college graduate who is seeking to obtain a job where my interpersonal abilities, people skills and knowledge in the Tourism Industry will be fully utilized to contribute to the success of the company. Dedicated to providing clients with the best travel experience possible. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Hardworking employee with over 5 years of customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bottle Server

Please and Thanks
Calgary, Alberta
10.2023 - Current
  • Processed credit card transactions using POS system accurately entering sales into register system.
  • Removed empty bottles and glasses from tables after each course was served.
  • Restocked bar supplies such as ice, garnishes, napkins, straws during shift changes.
  • Demonstrated knowledge of wines, beers, spirits, cocktails and other beverages by providing detailed descriptions when requested.
  • Stored unopened bottles correctly according to company policy.
  • Ensured compliance with local liquor laws regarding serving alcoholic beverages responsibly.
  • Provided excellent customer service by anticipating guest needs and responding promptly to requests.

Aircraft Groomer

Air Canada
Calmar, AB
01.2023 - Current
  • Replaced seat covers, curtains, headrest covers and other fabric items as needed.
  • Removed trash from aircraft cabins between flights.
  • Maintained an inventory of supplies such as cleaning materials, paper products, refreshments and snacks on board the plane.
  • Inspected aircraft for any visible damages before take-off or after landing.
  • Dusted, wiped down and polished all surfaces in the galley, cockpit and lavatory areas.
  • Stocked aircraft with blankets, pillows, magazines and other amenities prior to departure time.
  • Followed all company policies related to grooming standards for aircrafts.
  • Removed trash from receptacles and seat pockets and replenished aircraft supplies.
  • Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.

Customer Service Agent

United Airlines
Calgary
04.2022 - Current
  • Checked in passengers for international travel using computerized system, verified documentation for travel.
  • Comply with standard operating procedures, employee standards, AND FAA and airport requirement's.
  • Fielded incoming calls, greeted customers,answered travel inquiries, tagged and handled baggage.
  • Secured flights,processed reservations ,and monitored cabin availability.
  • Announced and provided information on arrival and departure time, boarding procedures, gate changes, and carry on regulations.
  • Handling customer complaints regarding ticketing and baggage.
  • Assisted customers with spacial needs and quickly addressed and resolved customer complaints.
  • Assisting passengers as needed through arrival and check-in process.
  • Boarded and deplaned flights and escorted passengers, including disabled passengers and unaccompanied minors from the aircraft.
  • Delivered exceptional service to every customer through active engagement, effective listening and well developed interpersonal skills.

Hostess & Support Team

Drinks & Such Bar
Calgary, AB
04.2022 - 09.2022
  • Welcoming and seating diners comfortably in the dining section
  • Memorizing the menu and recommend appetizers, meals, and drinks from the restaurant
  • Delivering a memorable dining experience by resolving all customer issues promptly
  • Maintain a clean, tidy, and welcoming front of house experience
  • Providing guests with menus and answering any initial questions
  • Assigning guests table they prefer while keeping server rotation in mind.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Provided excellent customer service by anticipating customer needs.

Customer Service Agent

Air North
Calgary
12.2021 - 03.2022
  • Greet and check passengers in at ticket counter and gate
  • Hand out boarding passes for outgoing flights
  • Inspect and verify passenger documentation
  • Check passenger baggage and place bag tags on bags for appropriate destination
  • Handling customer complaints regarding ticketing and baggage
  • Answering passengers inquiries regarding flights and fares
  • Assisting passengers as needed through arrival and check-in process
  • Assisting support for passengers with special needs such as unaccompanied minors
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Cabin Service & Cleaning Attendant

Global Aviation Services
12.2021 - 03.2022
  • Clean and review the interiors of aircraft
  • Equip the aircraft cabin for flight cabin servicing supplies
  • Restock any aircraft supplies
  • Refill seat pockets with magazines and safety information
  • Thoroughly clean the interior of the aircraft
  • Prepare Aircraft for turn or ron turnaround.
  • Reported any damages or repairs needed to supervisor immediately.
  • Replenished bathroom supplies such as soap, paper towels and toilet tissue.
  • Cleaned and sanitized restrooms, including sinks, toilets, mirrors and floors.

Food & Beverage Attendant

Hampton Inn By Hilton Calgary Airport North
04.2021 - 08.2021
  • Providing service for the lounge, conference rooms, and room service
  • Welcoming guests and directing them to the dining room
  • Packing orders and delivering room service
  • Opening the kitchen, preparing the breakfast buffet for guests
  • Ensuring the dining room maintains proper cleanliness
  • End of day duties such as restocking, cleaning, and closing the kitchen.
  • Responded promptly to guest inquiries, requests or complaints in a professional manner.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.
  • Checked identification when serving alcoholic beverages to ensure compliance with state laws regarding age requirements for purchase of alcohol.

Hostess

White Spot
Vancouver
10.2019 - 03.2020
  • Welcoming and seating diners comfortably in the dining section.
  • Taking customers' food and drink orders.
  • Collaborating with the kitchen and bar staff for prompt and correct delivery of orders.
  • Memorizing the menu and recommend appetizers, meals, and drinks from the restaurant.
  • Delivering a memorable dining experience by resolving all customer issues promptly.
  • Assisting with the tidying of tables, clearing leftovers, and keeping the dining area neat and presentable.
  • Setting tables and rearranging the dining area to accommodate larger groups and prepare the restaurant for special events.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Answered telephone to provide dining information and take reservations.
  • Accurately used cash register, debit, and credit terminals.

Cashier & Food Preparer

Fat Burger
Red Deer
01.2018 - 01.2019
  • Greeting and welcoming guests into a friendly environment
  • Maintain the dining room clean and presentable
  • Organized the store to maintain cleanliness
  • Cleaned sanitized kitchen areas including work surfaces and storage areas
  • Prepared food such as sandwiches, salads, appetizers, and beverages.

Education

Travel and Tourism Diploma -

Canadian Tourism College
Vancouver, BC
07-2022

Skills

  • Strong knowledge of sales techniques, specifically with group and individual packages, tours, and cruises
  • Ability to counsel clients about tour companies, airlines, cruise lines, car rentals, hotels, and travel insurance
  • Familiar with popular travel destinations, particularly North America, Europe, and Asia
  • Solid understanding of domestic and international policies and procedures
  • Flexibility in work hours and routinely willing to work overtime
  • Able to deal with people sensitively, tactfully and professionally at all times
  • Decision making skills based on strong sense of ethics adhering legal guidelines
  • Knowledge working with a diverse population, with strong communication skills
  • Ability to work under high pressure with composure and precision
  • Proven team player with experience collaborating with colleagues to achieve common goals
  • Bilingual in both English and Spanish
  • Enhancing good relationship with costumers

References

References provided upon request

Languages

English
Professional
Spanish
Professional

Certification

  • Transport Canada Security Clearance
  • Class 5 Full Drivers License
  • Proserve

References

References available upon request.

Timeline

Bottle Server

Please and Thanks
10.2023 - Current

Aircraft Groomer

Air Canada
01.2023 - Current

Customer Service Agent

United Airlines
04.2022 - Current

Hostess & Support Team

Drinks & Such Bar
04.2022 - 09.2022

Customer Service Agent

Air North
12.2021 - 03.2022

Cabin Service & Cleaning Attendant

Global Aviation Services
12.2021 - 03.2022

Food & Beverage Attendant

Hampton Inn By Hilton Calgary Airport North
04.2021 - 08.2021

Hostess

White Spot
10.2019 - 03.2020

Cashier & Food Preparer

Fat Burger
01.2018 - 01.2019

Travel and Tourism Diploma -

Canadian Tourism College

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