Negin Ghane

• Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints in a timely and professional manner, resulting in increased customer satisfaction scores (mention a specific target or achievement if possible).

• Acted as the first point of contact for customer service inquiries, directing customers to the appropriate department or personnel.

• Maintained a thorough knowledge of store layout, products, and promotions to effectively assist customers with their shopping needs.

• Proactively identified and addressed customer concerns, escalating complex issues to the appropriate supervisor.

• Processed customer refunds, exchanges, and returns efficiently and accurately, adhering to company policies and procedures.

• Designed targeted advertising content for social media campaigns.
• Managed operations of laser rooms and ensured seamless surgical workflows.
• Provided support as a surgery assistant to maintain clinical efficiency.