LATOYA LYONS
Anaheim
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Bunzl Distribution NA
Anaheim
11.2025 - Current
- Assisted customers with product inquiries and order status updates.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed orders accurately using company-specific software systems.
- Managed customer inquiries regarding order status and delivery schedules.
- Coordinated with warehouse staff to ensure timely order fulfillment.
- Resolved customer complaints by providing effective solutions and support.
- Collaborated with sales teams to address customer needs and preferences.
- Ensured timely delivery of orders and contacted carriers for updates as needed.
- Processed orders from incoming calls, emails, and online requests.
Independent Seller | Etsy Shop Owner
Etsy
Anaheim
01.2022 - Current
- Operate a successful Etsy shop specializing in handmade and curated goods.
- Manage all aspects of business operations including product design, listing, inventory, customer service, and shipping.
- Utilize SEO and social media to increase shop visibility and drive traffic.
- Maintain a 5-star rating through consistent, quality service and timely communication.
Small Business Deposit Representative
Bank of America
Brea
01.2019 - 01.2022
- Provided client support by resolving account and technical issues via phone.
- Opened and tracked technical support tickets, collaborated with IT to troubleshoot issues.
- Identified and reported recurring issues for process improvement.
- Guided customers in avoiding fees and accessing digital banking services.
- Assisted clients with card replacements, account closures, and deposit-related inquiries.
- Investigated claims by interviewing relevant parties and analyzing evidence.
- Collaborated with internal teams to resolve complex claims issues efficiently.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
- Investigated questionable claims to determine payment authorization.
- Assisted in fraud detection and prevention efforts by identifying suspicious claim activities.
Correctional Officer
G4S Security Solutions
Anaheim
01.2018 - 01.2019
- Processed and monitored detainees, ensuring safety, welfare, and constitutional rights.
- Conducted contraband searches, wrote disciplinary reports, and maintained daily logs.
- Dispensed medication, served meals, and oversaw facility cleanliness.
- Responded to emergencies and performed correctional duties for any shift.
Customer Service Representative
AT&T
Cerritos
01.2015 - 01.2018
- Opened and managed customer accounts, including billing and technical support.
- Identified customer needs to upsell services and meet monthly sales quotas.
- Assisted with mobile app support and fraud prevention.
- Resolved escalated issues through interdepartmental collaboration.
- Assisted customers with inquiries regarding services and billing issues.
- Educated customers on product features and service plans available.
- Handled escalated complaints, providing effective solutions in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Reviewed billing discrepancies and resolved issues promptly.
- Investigated incorrect billings and processed refunds as necessary.
Medical Research Representative
SK&A
Irvine
01.2014 - 01.2015
- Verified medical provider data and entered information into CRM databases.
- Produced monthly reports for pharmaceutical reps.
- Exceeded quality and productivity metrics regularly.
- Demonstrated strong understanding of medical terminology and data integrity.
- Verified contact information through direct communication with healthcare professionals.
- Provided reports of findings to management team.
- Maintained accurate records of transactions and inventory levels.
- Utilized claims management software to track claim status updates.
- Processed and reviewed insurance claims for accuracy and completeness.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
Customer Service Representative
Western Exterminators
Anaheim
01.2005 - 01.2008
- Handled residential and commercial service calls, complaints, and scheduling.
- Entered customer data into internal systems and maintained service records.
- Contributed to monthly sales increases through attentive support and follow-ups.
Education
Radiology
Cypress College
Cypress, CA 08.2023 - 12.2025
Bachelor of Arts - Criminal Justice
California State University, Fullerton
FullertonA.A. - Interdisciplinary Studies (Emphasis: Social Behavior)
Fullerton College
Skills
- Multitasking
- Time management
- Verbal communication
- Written communication
- Self-motivated
- Dependable
- Quality-focused
- Customer-focused
- Positive demeanor
- Professional demeanor
- Independent work
- Collaborative team work
- Proficient in Microsoft Office Suite
- Word
- Excel
- Outlook
- PowerPoint
- Medical terminology
- Problem-solving abilities
Timeline
Customer Service Representative
Bunzl Distribution NA
11.2025 - Current
Radiology
Cypress College
08.2023 - 12.2025
Independent Seller | Etsy Shop Owner
Etsy
01.2022 - Current
Small Business Deposit Representative
Bank of America
01.2019 - 01.2022
Correctional Officer
G4S Security Solutions
01.2018 - 01.2019
Customer Service Representative
AT&T
01.2015 - 01.2018
Medical Research Representative
SK&A
01.2014 - 01.2015
Customer Service Representative
Western Exterminators
01.2005 - 01.2008
Bachelor of Arts - Criminal Justice
California State University, Fullerton
A.A. - Interdisciplinary Studies (Emphasis: Social Behavior)
Fullerton College