Neetu R.
Oakville,Canada
Summary
Skilled Operations Manager with solid background in enhancing Customer Experience. Demonstrated strong strategic planning ability, leadership skills and process optimization expertise. Proven track record of driving operational success by developing high-performing teams, streamlining processes and improving service delivery standards. Significant contributor to business growth by focusing on customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Operations Manager, Customer Experience
Red Swan Pizza Corporate
Mississauga, Canada
05.2023 - 09.2024
- Supervised and mentored a team of 4 employees, fostering a positive and collaborative work environment.
- Developed and implemented comprehensive training programs, resulting in a more skilled and efficient workforce.
- Managed and executed quality assurance programs, ensuring compliance with industry standards and regulations.
- Spearheaded process improvement initiatives, identifying inefficiencies, and implementing solutions to optimize operational workflows.
- Collaborated with cross-functional teams to enhance supply chain management, leading to improved inventory control and cost reduction.
- Played a key role in product design discussions, providing insights to align offerings with market trends and customer preferences.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Data Entry Clerk
Apps Transport Group
Mississauga, Canada
12.2021 - 03.2023
- Proficiently input large volumes of data into computerized databases, spreadsheets, and other templates, utilizing various data entry tools, including optical scanners and speech recognition software.
- Demonstrated strong attention to detail and accuracy in data entry, minimizing errors and ensuring the integrity of information.
- Utilized manual typing skills for tasks requiring precision and attention to detail.
- Conducted data import and export operations between different software systems, ensuring seamless data flow and integration.
- Employed advanced knowledge of data entry tools to enhance efficiency and optimize processes.
- Developed and maintained organized systems for managing and tracking data, facilitating quick and accurate retrieval when needed.
Customer Service Agent
AAS, Pearson Airport
Mississauga, Canada
12.2019 - 11.2021
- Offered support and assistance to departing passengers, including guidance through security processes and navigation to the designated departure gate.
- Responded promptly and courteously to passengers' inquiries, providing clear and accurate information regarding airport procedures and services.
- Collaborated with security personnel to ensure a smooth and secure transfer of passengers, with wheelchair assistance.
- Demonstrated sensitivity and understanding while assisting passengers with diverse needs, maintaining a positive and empathetic attitude.
- Extended assistance to departing passengers by transporting them from their assigned aircraft seat, if necessary, to the arrival hall.
- Worked closely with airport staff and other service providers to coordinate seamless assistance for passengers throughout their journey.
Education
MASTER'S - INFORMATION TECHNOLOGY
PUNJAB TECHNICAL UNIVERSITY
01.2013
POST GRADUATE DIPLOMA - COMPUTER APPLICATION
PUNJAB TECHNICAL UNIVERSITY
01.2011
Skills
- Staff Development
- Procedure writing
- Account Management
- Customer Segmentation
- Customer feedback management
- Customer Acquisition
- Project Management
- Strategic Planning
Websites
References
References available upon request.
Timeline
Operations Manager, Customer Experience
Red Swan Pizza Corporate
05.2023 - 09.2024
Data Entry Clerk
Apps Transport Group
12.2021 - 03.2023
Customer Service Agent
AAS, Pearson Airport
12.2019 - 11.2021
MASTER'S - INFORMATION TECHNOLOGY
PUNJAB TECHNICAL UNIVERSITY
POST GRADUATE DIPLOMA - COMPUTER APPLICATION
PUNJAB TECHNICAL UNIVERSITY
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