Summary
Overview
Work History
Education
Skills
Accomplishments
https://www.linkedin.com/in/neethadsa/
Timeline
Generic

NEETHA D’SA

London,ON

Summary

A University graduate in Electronics & Communications with more than seven years of experience in office administration and customer service in a fast-paced environment. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Experienced Customer Service Representative fluent in English, Hindi, Kannada, Konkani & Tulu languages.

Overview

11
11
years of professional experience

Work History

MORTGAGE ADVISOR

Dominion Lending Centre FCF
08.2020 - 09.2022
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Processed loan applications and monitored progress from start to finish.
  • Educated clients with mortgage queries related to purchases, refinance renewals, equity takeout, etc
  • Experience using CRM tools for newsletter update and sorting database.
  • Assisted customers with completing loan applications and other paperwork.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.

STORE ASSOCIATE

Walking On-A Cloud
08.2019 - 01.2020
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Handled customer returns, exchanges, and operation of cash registers.
  • Increased sales and customer satisfaction through personalized servicing.
  • Logged reports, expenses, receipts, and sales in company database.

STORE ASSOCIATE

TJX Winners
07.2018 - 07.2019
  • Added value to the customer’s shopping experience by processing purchases and returns quickly and personably, ensuring customer satisfaction
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

CASHIER

Reliance Trends
10.2013 - 10.2017
  • Provided administrative support to assigned area of responsibilities
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.

ADMIN ASST

Strategic Outsourcing Services Pvt Ltd
09.2011 - 09.2013
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Screened phone calls to take messages and route calls to appropriate personnel.
  • Composed, edited and prepared correspondence and other department documents.
  • Created and maintained databases to track and record customer data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Education

Bachelor’s Degree - Electronics & Communication

Visveswaraya Technological University
India
06.2015

Skills

  • Microsoft Office - Word, Excel, PowerPoint & Outlook
  • Bilingual Languages - Fluent in English, Hindi, Kannada, Konkani & Tulu
  • Strong Communication
  • Team Leadership and Management
  • Marketing and Sales
  • Cash Management
  • Active Listening
  • Problem Solving
  • Time Management

Accomplishments

  • Certification at Real Estate & Mortgage Institute of Canada (REMIC) - July 2020
  • Volunteer with Over 55 Skills at work as an Admin Assistant, Canada - June 2018
  • Professional Mentoring Program (Mentee) by Immploy, Canada - April 2018
  • WHMIS & First Aid Training, Canada - March 2018
  • A graduate of the Youth Program conducted by YMCA of London, Canada - January 2018

https://www.linkedin.com/in/neethadsa/

Professional Experience 

I have had a successful career in various industries.  What makes me successful is I pay attention to detail, have good listening skills and great empathy are symbols of appreciation by my clients. I am effectively supported by a team of administrators who truly believes in fast and efficient service. This teamwork and professionalism helps me build long-term relationships with my growing client base and provide excellent customer service.

Timeline

MORTGAGE ADVISOR

Dominion Lending Centre FCF
08.2020 - 09.2022

STORE ASSOCIATE

Walking On-A Cloud
08.2019 - 01.2020

STORE ASSOCIATE

TJX Winners
07.2018 - 07.2019

CASHIER

Reliance Trends
10.2013 - 10.2017

ADMIN ASST

Strategic Outsourcing Services Pvt Ltd
09.2011 - 09.2013

Bachelor’s Degree - Electronics & Communication

Visveswaraya Technological University

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