Neeraj Modala
Toronto,ON
Summary
Healthcare professional with over five years of experience in patient coordination, physiotherapy, and customer service. Possess strong expertise in clinical operations, patient care, and records management, with a proven ability to enhance patient satisfaction and streamline processes. Holds a Post Graduate Certificate in Health Care Administration and a Bachelor's degree in Physiotherapy, combined with certifications in CPR and First Aid.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
Shen AccuCare and Wellness Inc
Vaughan, Ontario
11.2023 - Current
- Assist therapists with patient exams, ensuring smooth workflow and patient comfort.
- Educate patients on treatment plans and preventive care, enhancing health outcomes.
- Implement efficient scheduling for five practitioners, boosting clinic productivity by 30%.
- Record patient data accurately on EMR, digitizing records for better communication.
Sales Coordinator
IKEA
Toronto, Ontario
07.2022 - 08.2023
- Coordinated sales activities, achieving a 12% increase in monthly revenue through strategic planning.
- Implemented inventory management systems, reducing stock discrepancies by 8%.
- Trained and mentored new sales staff, enhancing team productivity and morale.
- Analyzed sales data to identify trends, contributing to improved marketing strategies.
- Collaborated with cross-functional teams to streamline processes, resulting in measurable efficiency gains.
Customer Fulfillment Associate
Walmart
Kitchener, Ontario
07.2021 - 06.2022
- Handled customer orders, ensuring 98% accuracy and timely delivery, enhancing customer satisfaction.
- Resolved customer complaints efficiently, maintaining a 90% resolution rate, and improving service quality.
- Managed inventory, reducing stock discrepancies by 12% and optimizing store operations.
- Fostered teamwork in high-volume periods, ensuring timely order completion. Mentored new hires on best practices, contributing to the department's overall performance.
Physiotherapist
Sunrise Hospitals
Hyderabad, India
06.2020 - 05.2021
- Collaborated with interdisciplinary teams, including physicians, nurses, and social workers, to coordinate comprehensive patient care.
- Educated patients on posture and lifestyle changes, enhancing treatment effectiveness.
- Achieved a 70% increase in treatment efficacy and 90% recovery rate through advanced neuro rehab and therapeutic exercises.
- Developed individualized therapy plans for outpatients and mentored new interns and aides
Physiotherapy Intern
Owaisi Hospital and Research Center
Hyderabad, India
11.2019 - 05.2020
- Assisted in treating patients across multiple specialties, ensuring comprehensive care and accurate assessments.
- Collaborated with healthcare teams to create and implement individualized treatment plans, enhancing patient outcomes.
- Developed and instructed personalized home exercise programs, educating patients on injury prevention and ergonomics.
- Maintained precise electronic medical records, supported senior physiotherapists and improved diagnostic accuracy by 20%.
Education
Post Graduate Certificate - Health Care Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ONBachelor of Physiotherapy - Physiotherapy
DCMS College of Physiotherapy
Hyderabad, IndiaSkills
- EMR Programs (Accuro and Epic)
- Scheduling
- Microsoft Office
- Records Management
- Medical Terminology
- Claims Processing
- Case Management
- Heavy Caseloads
- CPR and First Aid
- Inventory Management
- Gait and Balance Training
- Neurological Rehabilitation
Certification
- CPR/AED/First Aid
- Dynamic Taping
References
References available upon request.
Timeline
Client Care Coordinator
Shen AccuCare and Wellness Inc
11.2023 - Current
Sales Coordinator
IKEA
07.2022 - 08.2023
Customer Fulfillment Associate
Walmart
07.2021 - 06.2022
Physiotherapist
Sunrise Hospitals
06.2020 - 05.2021
Physiotherapy Intern
Owaisi Hospital and Research Center
11.2019 - 05.2020
Post Graduate Certificate - Health Care Administration And Service Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Physiotherapy - Physiotherapy
DCMS College of Physiotherapy
- CPR/AED/First Aid
- Dynamic Taping
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