Ayoola Koyejo
Toronto,ON
Summary
Insightful Monitoring and Evaluation Officer known for high productivity and efficient task completion. Possess specialized skills in data analysis, program evaluation methodologies, and performance measurement. Excel in problem-solving, adaptability, and communication, ensuring projects meet objectives seamlessly through strategic planning and stakeholder engagement.
Overview
12
12
years of professional experience
Work History
Client Care Coordinator
Tamec Healthcare
08.2023 - 08.2024
- Developed and implemented strategies for improving customer service standards.
- Maintained accurate client records and updated contact information in the company database.
- Provided support to clients by responding to inquiries, addressing complaints and resolving issues.
- Conducted regular follow-ups with customers to ensure their satisfaction with services.
- Monitored customer feedbacks and identified areas of improvement in services provided.
- Analyzed clients data to identify trends in clients behavior or preferences.
- Generated reports on service utilization, customer retention rate and other KPIs.
Monitoring and Evaluation Officer
Lagos state Primary Healthcare Board
Yaba, Lagos State
12.2016 - 12.2022
- Conducted field visits to ensure quality implementation of project activities.
- Developed and implemented data collection tools for monitoring projects.
- Reviewed and analyzed project performance data to identify trends, patterns, and opportunities for improvement.
- Coordinated and facilitated training and retraining of staff.
- Managed District Health Information System at all organization units.
- Developed a cost plan for projects and the annual Health Information budget.
- Established systems for tracking progress against program objectives.
- Facilitated stakeholder meetings to discuss program outcomes, challenges, and solutions.
- Organized regular reviews of program performance indicators with key stakeholders.
- Prepared presentations summarizing project progress for management review.
Medical Records and Health Information Technician
Lagos state Primary Healthcare Board
Yaba, Lagos State
06.2013 - 11.2016
- Reviewed patient records for accuracy and completeness, ensuring that all required information was included.
- Maintained confidentiality of health information in accordance with HIPAA regulations.
- Created new medical records and updated existing ones as needed.
- Retrieved patient medical records upon request from physicians or other authorized personnel.
- Entered data into electronic health record systems to ensure accuracy and completeness of medical records.
- Assisted with the release of confidential health information according to established procedures.
- Verified coding accuracy on discharge summaries and other reports prior to filing them in the patient's chart.
- Organized medical charts by assigning codes to diagnoses and procedures using ICD-10-CM and PCS, CPT, and HCPCS coding systems.
- Compiled statistical data for research studies or quality assurance purposes.
- Performed audits of medical records to identify discrepancies or errors in documentation or coding practices.
- Conducted periodic reviews of inactive charts to ensure compliance with retention schedules.
- Provided technical support for computer applications related to clinical documentation systems.
- Educated staff on proper use of electronic health record systems and related policies and procedures.
- Participated in meetings with departmental staff members to discuss issues related to healthcare documentation.
- Developed processes for maintaining complete and up-to-date patient medical records.
- Analyzed data collected from various sources such as laboratory results, physician orders., for accuracy prior to entry into the system.
- Tracked and processed release of information requests.
- Maintained complete confidentiality in accordance with organization and legal requirements.
Medical Records and Health Information Technician
Reddington Specialist Hospital
Ikeja, Lagos State
12.2012 - 05.2013
- Reviewed patient records for accuracy and completeness, ensuring that all required information was included.
- Maintained confidentiality of health information in accordance with HIPAA regulations.
- Created new medical records and updated existing ones as needed.
- Compiled daily and monthly hospital statistics for the purpose of decision making
- Scheduled appointment and follow up calls for clients and patients
Education
Professional Development Certificate - Monitoring And Evaluation in Global Health
University of Washington
Washington04-2022
Bachelor of Science - Health Information Management
Houdegbe North American University
Cotonou, Benin Republic07-2015
Higher National Diploma - Health Information Management
School of Health Information Management
Ile Ife, Osun State Nigeria07-2011
Post Graduate Diploma - Business System Analytics And Project Management
Canadian College of Busines, Science And Tech.
Toronto, ONSkills
- Privacy and confidentiality
- Healthcare documentation
- Data Analysis
- Performance Tracking
- Regulatory Compliance
- Training development
- Data Collection
- Capacity Building
- Training facilitation
- Report Writing
- Tool development
- Budget monitoring
- Logical reasoning
- Policy analysis
- System optimization
- Performance monitoring
- Research expertise
- Medical terminology proficiency
- Patient confidentiality
- Clinical Documentation
- Medical terminology understanding
- EMR / EHR
- Medical Terminology
- Quality Control Checks
- File Organization
Accomplishments
- Chairman Health Information Management Association of Nigeria LSPHCB branch
- Most Innovative Monitoring and Evaluation Officer
- Covid-19 champion (Data Pillar)
Timeline
Client Care Coordinator
Tamec Healthcare
08.2023 - 08.2024
Monitoring and Evaluation Officer
Lagos state Primary Healthcare Board
12.2016 - 12.2022
Medical Records and Health Information Technician
Lagos state Primary Healthcare Board
06.2013 - 11.2016
Medical Records and Health Information Technician
Reddington Specialist Hospital
12.2012 - 05.2013
Professional Development Certificate - Monitoring And Evaluation in Global Health
University of Washington
Bachelor of Science - Health Information Management
Houdegbe North American University
Higher National Diploma - Health Information Management
School of Health Information Management
Post Graduate Diploma - Business System Analytics And Project Management
Canadian College of Busines, Science And Tech.
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