Nicole Chacon
Riverside
Summary
Dynamic Customer Service Sales Representative with a proven track record at Insurance Sales, enhancing sales through effective communication and problem-solving. Skilled in active listening and product knowledge, I fostered customer trust and satisfaction, driving revenue growth and client retention through personalized service and strategic follow-ups.
Overview
24
24
years of professional experience
Work History
Customer Service Sales Representative
Farmers
08.2025 - 10.2025
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Customer Service Sales Representative
Way Insurance Services
01.2020 - 02.2023
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Customer Service Sales Representative
Dfi Insurance
06.2001 - 01.2018
- Enhanced customer satisfaction through effective communication and problem resolution.
- Facilitated sales growth by identifying customer needs and recommending suitable insurance products.
- Developed Customer Relationships with clients through proactive outreach and established trust
- Developed strategies to increase client retention through personalized follow-ups and service adjustments.
- Collaborated with sales team to create targeted promotions, boosting overall sales performance.
Education
High School Diploma -
Bellflower High School
Bellflower, CASkills
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
- Product knowledge
- Critical thinking
- Data entry
Timeline
Customer Service Sales Representative
Farmers
08.2025 - 10.2025
Customer Service Sales Representative
Way Insurance Services
01.2020 - 02.2023
Customer Service Sales Representative
Dfi Insurance
06.2001 - 01.2018
High School Diploma -
Bellflower High School