Nazly Menjivar
Downey
Summary
Helpful Customer Experience Lead passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to completing task and lasting solutions to customer problems.
Overview
4
4
years of professional experience
Work History
Customer Experience Leader
Victoria Secret
Westminster
08.2021 - Current
- Managed customer service teams, providing coaching and guidance as needed.
- Provided ongoing training and professional development opportunities for staff members involved in the customer experience process.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Guided employees in handling difficult or complex problems.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Implemented new operational procedures, resultingin an increase in process efficiency.
- Developed strong relationships with customers through excellent customer service practices.
- Trained, mentored and motivated employees to maximize team productivity.
Education
Bachelor of Arts - Fashion Design
Cal State Long Beach
Long Beach, CA05-2023
Skills
- Team management
- Employee training
- Inventory control
- Standard operating procedures
- Process improvement
- Operational procedures
- Coaching staff
- Time management
Languages
Spanish
Professional
Timeline
Customer Experience Leader
Victoria Secret
08.2021 - Current
Bachelor of Arts - Fashion Design
Cal State Long Beach