Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexis Vallejo

Oxnard

Summary

Dynamic Customer Experience Leader at Victoria's Secret, skilled in team management and performance monitoring. Successfully enhanced customer satisfaction through strategic initiatives and effective communication. Proven ability to upsell merchandise and process refunds efficiently, fostering strong customer relationships and driving sales growth. Committed to mentoring and developing team strengths for optimal results.

Overview

5
5
years of professional experience

Work History

Customer Experience Leader

Victoria's Secret
11.2020 - Current
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Utilized product knowledge to educate customers on features and benefits.
  • Contributed to event marketing, sales and brand promotion.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Informed customers of promotions to increase sales productivity and volume.
  • Set and achieved company defined sales goals.

Education

Associate of Arts - Business

Oxnard College
Oxnard, CA
06-2026

High School Diploma -

Channel Islands High School
Oxnard, CA
06-2020

Skills

  • Team management
  • Refunds processing
  • Promotional support
  • Merchandise upselling
  • Teamwork and collaboration
  • Performance monitoring
  • Marketing
  • Team building/leadership
  • Multi-task management
  • Shipping procedures
  • Stock control
  • Order fulfillment

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Customer Experience Leader

Victoria's Secret
11.2020 - Current

Associate of Arts - Business

Oxnard College

High School Diploma -

Channel Islands High School

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Alexis Vallejo