Naz Moussavian

• Provided Level 2 technical support, troubleshooting, and resolving user issues across various applications and systems, ensuring minimal downtime and optimal user satisfaction.
• Conducted comprehensive onboarding training for new staff, equipping them with the necessary knowledge to navigate and use firm-specific applications effectively.
• Designed and optimized SQL queries and stored procedures for the practice management system, enhancing data accessibility and operational efficiency.
• Developed and deployed custom SSRS reports, enabling actionable insights through detailed data visualization.
• Managed tasks within the Business Process Automation (BPA) platform, streamlining workflows to improve efficiency.
• Delivered customized web development solutions using C#, ASP.NET MVC, and SQL Database, tailored to meet unique business needs.
• Spearheaded system integration projects, ensuring seamless communication between disparate platforms.
• Modified existing codebases to resolve bugs and address system issues, improving overall application performance and reliability.
• Participated in User Acceptance Testing (UAT) to validate functionality, and ensure the successful launch of new systems.
• Administered and supported the Change Management System, facilitating effective planning and implementation of organizational changes.
• Authored and maintained detailed documentation, including current procedures, incident reports, and training materials, ensuring knowledge retention and consistency.

Special Projects:

• Designed and developed a web-based solution for new client onboarding, enhancing user experience, and operational speed.

Provided support for major software applications, collaborating closely with end-users to resolve technical issues efficiently and accurately.

• Conducted user acceptance testing, and supported a portfolio of applications and associated development projects.

• Contributed to software implementation, upgrades, and automation, including interfaces and database management using MS SQL Server.

• Created analytical reports from the database using SQL.

• Utilized programming skills to provide required reports using MS SQL query, Excel, Access, and Power BI.

Developed and deployed user-friendly applications, reports, and automation tools based on user needs, utilizing C#, ASP.NET MVC, SQL Database, and Stimulsoft, to streamline workflows and improve productivity.