Navreet Kaur
Brampton,ON
Summary
Dynamic Customer Experience Associate with a proven track record at National Bank, adept in CRM software and client advocacy. Enhanced customer satisfaction through active listening and upselling strategies, while mentoring new hires. Recognized for resolving issues swiftly, leading to improved team productivity and service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
National Bank
07.2023 - 02.2024
- Looked for additional ways to expand products to customers by upselling new products and services.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
- Assisted in training new employees on company policies, procedures, and best practices for delivering exceptional service.
Chef
Bar120 by HMSHOST
02.2022 - 01.2023
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
Production Supervisor
Signature Culinary Solutions
12.2019 - 02.2022
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
Education
Software Testing - Computer Science
Matrix College
Montreal, QC12.2020
Skills
- Social media monitoring
- CRM software
- Request management
- Client advocacy
- Computer skills
- Customer data confidentiality
- Problem resolution
- Calm and professional under pressure
- Microsoft office
- Transaction processing
Languages
English
Full Professional
Punjabi
Native or Bilingual
Certification
CFIC(investment funds course)
Timeline
Customer Experience Associate
National Bank
07.2023 - 02.2024
Chef
Bar120 by HMSHOST
02.2022 - 01.2023
Production Supervisor
Signature Culinary Solutions
12.2019 - 02.2022
Software Testing - Computer Science
Matrix College