Navreet Bajwa
Surrey,BC
Summary
Individual with strong ability to multi-task, prioritize, and manage time effectively. Strong phone handling skills and ability to adapt to different personalities. Strong communicator with follow-through skills + language certification and conflict resolution skills to handle complaints in a courteous and professional manner. To serve with decency and fair efforts at the assigned tasks and possessing extensive service. Meticulously detailed individual with active listening skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Panorama Village Animal Hospital
10.2023 - 05.2024
- Client care: Greeting and checking in clients and patients, and communicating in a warm and professional manner. Accurate and detailed invoices/receipts to clients and payment processing.
- Appointments: Booking appropriate time allowance for different patient needs. Making client calls, reminder calls and giving clients instructions on surgery and dental procedures.
- Record keeping: Taking detailed phone messages and maintaining up-to-date hard-copy and electronic files.
- Sales: Provide clients with recommendations for pet wellness products/services and reminders of overdue medical services.
- Office Maintenance: Maintaining hospital and office cleanliness to AAHA standards at all times.
Technical Sales Specialist
Wintech IT Solutions
12.2022 - 10.2023
- Advise the clients regarding suitable products and services after determining their needs and requirements.
- Prepare and build sales presentations, reports and make contracts to explain the benefits of choosing the company’s products and services.
- Provide an estimate of the costs involved in installation and maintenance of products and services.
- Hosting webinars using PowerPoint slides for sales and introducing the database with the latest economical options.
- Working as business operations lead and carrying out administrative tasks required for the company.
Customer Service Representative
Teleperformance
10.2021 - 08.2022
- Promote and offer products and services by consulting, gathering information, and evaluating customer needs.
- Solve problems to help customers resolve issues on first call.
- Work with confidential customer information and exercise retention efforts when appropriate.
- Enters data from customers into various software programs.
- Respond to customer inquiries by understanding the responses, researching, and analyzing information.
Retail Store Supervisor
Top Tomato Foods
05.2019 - 10.2021
- Office support for multiple employees including creating documents, spreadsheets, filing and emails along with data entry and records maintenance.
- Supervising the implementation of all management directives.
- Support all departmental functions, from managing customer requests to dealing with problems to ensure that all front-end processes run smoothly.
- Assist in creating weekly schedule, train, and mentor the front-end staff.
- Answer telephone and electronic enquiries and relay calls and messages.
Education
Associate of Arts - Food Media
Centennial College of Applied Arts And Technology
Scarborough, ON08.2020
Associate of Science - Sustainable Agriculture
Fleming College
Lindsay, ON12.2019
Bachelor of Science - Agriculture Honors
Guru Kashi University
Punjab05.2018
Skills
Innovative at problem solving
Written & verbal communication skills
Positive and friendly
Strong work ethics
Team management
Staff leadership
Presentation Skills
Food safety understanding
Conflict Management
Administrative Experience
Work- oriented
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
References
Jennifer Hope
Office Administrator at Panorama Village Animal Hospital
Contact num.- 236 889 2183
Alireza Gharbi
Assistant Call Centre manager at Teleperformance
Contact num.- 514 804 6870
Ligia De Filippis
Manager at Top Tomato Foods
Contact num.- 416 889 4258
Shayma Saadat
Instructor of Food Media
Food writer, food photographer and stylist, public speaker & storyteller
Contact num.- 416 270 4042
Timeline
Customer Service Representative
Panorama Village Animal Hospital
10.2023 - 05.2024
Technical Sales Specialist
Wintech IT Solutions
12.2022 - 10.2023
Customer Service Representative
Teleperformance
10.2021 - 08.2022
Retail Store Supervisor
Top Tomato Foods
05.2019 - 10.2021
Associate of Arts - Food Media
Centennial College of Applied Arts And Technology
Associate of Science - Sustainable Agriculture
Fleming College
Bachelor of Science - Agriculture Honors
Guru Kashi University
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